netdata/health/notifications/alarm-notify.sh.in

#!/usr/bin/env bash
#shellcheck source=/dev/null disable=SC2086,SC2154

# netdata
# real-time performance and health monitoring, done right!
# (C) 2017 Costa Tsaousis <costa@tsaousis.gr>
# SPDX-License-Identifier: GPL-3.0-or-later
#
# Script to send alarm notifications for netdata
#
# Features:
#  - multiple notification methods
#  - multiple roles per alarm
#  - multiple recipients per role
#  - severity filtering per recipient
#
# Supported notification methods:
#  - emails by @ktsaou
#  - slack.com notifications by @ktsaou
#  - alerta.io notifications by @kattunga
#  - discordapp.com notifications by @lowfive
#  - pushover.net notifications by @ktsaou
#  - pushbullet.com push notifications by Tiago Peralta @tperalta82 #1070
#  - telegram.org notifications by @hashworks #1002
#  - twilio.com notifications by Levi Blaney @shadycuz #1211
#  - kafka notifications by @ktsaou #1342
#  - pagerduty.com notifications by Jim Cooley @jimcooley #1373
#  - messagebird.com notifications by @tech_no_logical #1453
#  - hipchat notifications by @ktsaou #1561
#  - fleep notifications by @Ferroin
#  - prowlapp.com notifications by @Ferroin
#  - irc notifications by @manosf
#  - custom notifications by @ktsaou
#  - syslog messages by @Ferroin
#  - Microsoft Team notification by @tioumen
#  - RocketChat notifications by @Hermsi1337 #3777
#  - Google Hangouts Chat notifications by @EnzoAkira and @hendrikhofstadt
#  - Dynatrace Event by @illumine
#  - Stackpulse Event by @thiagoftsm
#  - Opsgenie by @thiaoftsm #9858

# -----------------------------------------------------------------------------
# testing notifications

if { [ "${1}" = "test" ] || [ "${2}" = "test" ]; } && [ "${#}" -le 2 ]; then
  if [ "${2}" = "test" ]; then
    recipient="${1}"
  else
    recipient="${2}"
  fi

  [ -z "${recipient}" ] && recipient="sysadmin"

  id=1
  last="CLEAR"
  test_res=0
  for x in "WARNING" "CRITICAL" "CLEAR"; do
    echo >&2
    echo >&2 "# SENDING TEST ${x} ALARM TO ROLE: ${recipient}"

    "${0}" "${recipient}" "$(hostname)" 1 1 "${id}" "$(date +%s)" "test_alarm" "test.chart" "test.family" "${x}" "${last}" 100 90 "${0}" 1 $((0 + id)) "units" "this is a test alarm to verify notifications work" "new value" "old value" "evaluated expression" "expression variable values" 0 0
    #shellcheck disable=SC2181
    if [ $? -ne 0 ]; then
      echo >&2 "# FAILED"
      test_res=1
    else
      echo >&2 "# OK"
    fi

    last="${x}"
    id=$((id + 1))
  done

  exit $test_res
fi

export PATH="${PATH}:/sbin:/usr/sbin:/usr/local/sbin"
export LC_ALL=C

# -----------------------------------------------------------------------------

PROGRAM_NAME="$(basename "${0}")"

logdate() {
  date "+%Y-%m-%d %H:%M:%S"
}

log() {
  local status="${1}"
  shift

  echo >&2 "$(logdate): ${PROGRAM_NAME}: ${status}: ${*}"

}

warning() {
  log WARNING "${@}"
}

error() {
  log ERROR "${@}"
}

info() {
  log INFO "${@}"
}

fatal() {
  log FATAL "${@}"
  exit 1
}

debug=${NETDATA_ALARM_NOTIFY_DEBUG-0}
debug() {
  [ "${debug}" = "1" ] && log DEBUG "${@}"
}

docurl() {
  if [ -z "${curl}" ]; then
    error "${curl} is unset."
    return 1
  fi

  if [ "${debug}" = "1" ]; then
    echo >&2 "--- BEGIN curl command ---"
    printf >&2 "%q " ${curl} "${@}"
    echo >&2
    echo >&2 "--- END curl command ---"

    local out code ret
    out=$(mktemp /tmp/netdata-health-alarm-notify-XXXXXXXX)
    code=$(${curl} ${curl_options} --write-out "%{http_code}" --output "${out}" --silent --show-error "${@}")
    ret=$?
    echo >&2 "--- BEGIN received response ---"
    cat >&2 "${out}"
    echo >&2
    echo >&2 "--- END received response ---"
    echo >&2 "RECEIVED HTTP RESPONSE CODE: ${code}"
    rm "${out}"
    echo "${code}"
    return ${ret}
  fi

  ${curl} ${curl_options} --write-out "%{http_code}" --output /dev/null --silent --show-error "${@}"
  return $?
}

# -----------------------------------------------------------------------------
# List of all the notification mechanisms we support.
# Used in a couple of places to write more compact code.

method_names="
email
pushover
pushbullet
telegram
slack
alerta
flock
discord
hipchat
twilio
messagebird
pd
fleep
syslog
custom
msteams
kavenegar
prowl
irc
awssns
rocketchat
sms
hangouts
dynatrace
matrix
"

# -----------------------------------------------------------------------------
# this is to be overwritten by the config file

custom_sender() {
  info "not sending custom notification for ${status} of '${host}.${chart}.${name}'"
}

# -----------------------------------------------------------------------------

# check for BASH v4+ (required for associative arrays)
if [ ${BASH_VERSINFO[0]} -lt 4 ]; then
  fatal "BASH version 4 or later is required (this is ${BASH_VERSION})."
fi

# -----------------------------------------------------------------------------
# defaults to allow running this script by hand

[ -z "${NETDATA_USER_CONFIG_DIR}" ] && NETDATA_USER_CONFIG_DIR="@configdir_POST@"
[ -z "${NETDATA_STOCK_CONFIG_DIR}" ] && NETDATA_STOCK_CONFIG_DIR="@libconfigdir_POST@"
[ -z "${NETDATA_CACHE_DIR}" ] && NETDATA_CACHE_DIR="@cachedir_POST@"
[ -z "${NETDATA_REGISTRY_URL}" ] && NETDATA_REGISTRY_URL="https://registry.my-netdata.io"
[ -z "${NETDATA_REGISTRY_CLOUD_BASE_URL}" ] && NETDATA_REGISTRY_CLOUD_BASE_URL="https://app.netdata.cloud"

# -----------------------------------------------------------------------------
# parse command line parameters

if [[ ${1} = "unittest" ]]; then
  unittest=1        # enable unit testing mode
  roles="${2}"      # the role that should be used for unit testing
  cfgfile="${3}"    # the location of the config file to use for unit testing
  status="${4}"     # the current status : REMOVED, UNINITIALIZED, UNDEFINED, CLEAR, WARNING, CRITICAL
  old_status="${5}" # the previous status: REMOVED, UNINITIALIZED, UNDEFINED, CLEAR, WARNING, CRITICAL
elif [[ ${1} = "dump_methods" ]]; then
    dump_methods=1
    status="WARNING"
else
  roles="${1}"               # the roles that should be notified for this event
  args_host="${2}"           # the host generated this event
  unique_id="${3}"           # the unique id of this event
  alarm_id="${4}"            # the unique id of the alarm that generated this event
  event_id="${5}"            # the incremental id of the event, for this alarm id
  when="${6}"                # the timestamp this event occurred
  name="${7}"                # the name of the alarm, as given in netdata health.d entries
  chart="${8}"               # the name of the chart (type.id)
  family="${9}"              # the family of the chart
  status="${10}"             # the current status : REMOVED, UNINITIALIZED, UNDEFINED, CLEAR, WARNING, CRITICAL
  old_status="${11}"         # the previous status: REMOVED, UNINITIALIZED, UNDEFINED, CLEAR, WARNING, CRITICAL
  value="${12}"              # the current value of the alarm
  old_value="${13}"          # the previous value of the alarm
  src="${14}"                # the line number and file the alarm has been configured
  duration="${15}"           # the duration in seconds of the previous alarm state
  non_clear_duration="${16}" # the total duration in seconds this is/was non-clear
  units="${17}"              # the units of the value
  info="${18}"               # a short description of the alarm
  value_string="${19}"       # friendly value (with units)
  # shellcheck disable=SC2034
  # variable is unused, but https://github.com/netdata/netdata/pull/5164#discussion_r255572947
  old_value_string="${20}"   # friendly old value (with units), previously named "old_value_string"
  calc_expression="${21}"    # contains the expression that was evaluated to trigger the alarm
  calc_param_values="${22}"  # the values of the parameters in the expression, at the time of the evaluation
  total_warnings="${23}"     # Total number of alarms in WARNING state
  total_critical="${24}"     # Total number of alarms in CRITICAL state
  total_warn_alarms="${25}"  # List of alarms in warning state
  total_crit_alarms="${26}"  # List of alarms in critical state
  classification="${27}"     # The class field from .conf files
  edit_command_line="${28}"  # The command to edit the alarm, with the line number
  sender_host="${29}"        # The host sending this notification
fi

# -----------------------------------------------------------------------------
# find a suitable hostname to use, if netdata did not supply a hostname

if [ -z ${args_host} ]; then
  this_host=$(hostname -s 2>/dev/null)
  host="${this_host}"
  args_host="${this_host}"
else
  host="${args_host}"
fi

# -----------------------------------------------------------------------------
# Do the same for sender_host (find a suitable hostname to use, if netdata did not supply a hostname)

if [ -z ${sender_host} ]; then
  this_host=$(hostname -s 2>/dev/null)
  s_host="${this_host}"
  sender_host="${this_host}"
else
  s_host="${sender_host}"
fi

# -----------------------------------------------------------------------------
# screen statuses we don't need to send a notification

# don't do anything if this is not WARNING, CRITICAL or CLEAR
if [ "${status}" != "WARNING" ] && [ "${status}" != "CRITICAL" ] && [ "${status}" != "CLEAR" ]; then
  info "not sending notification for ${status} of '${host}.${chart}.${name}'"
  exit 1
fi

# don't do anything if this is CLEAR, but it was not WARNING or CRITICAL
if [ "${clear_alarm_always}" != "YES" ] && [ "${old_status}" != "WARNING" ] && [ "${old_status}" != "CRITICAL" ] && [ "${status}" = "CLEAR" ]; then
  info "not sending notification for ${status} of '${host}.${chart}.${name}' (last status was ${old_status})"
  exit 1
fi

# -----------------------------------------------------------------------------
# load configuration

# By default fetch images from the global public registry.
# This is required by default, since all notification methods need to download
# images via the Internet, and private registries might not be reachable.
# This can be overwritten at the configuration file.
images_base_url="https://registry.my-netdata.io"

# curl options to use
curl_options=""

# hostname handling
use_fqdn="NO"

# needed commands
# if empty they will be searched in the system path
curl=
sendmail=

# enable / disable features
for method_name in ${method_names^^}; do
  declare SEND_${method_name}="YES"
  declare DEFAULT_RECIPIENT_${method_name}
done

for method_name in ${method_names}; do
  declare -A role_recipients_${method_name}
done

# slack configs
SLACK_WEBHOOK_URL=

# Microsoft Teams configs
MSTEAMS_WEBHOOK_URL=

# Legacy Microsoft Teams configs for backwards compatability:
declare -A role_recipients_msteam

# rocketchat configs
ROCKETCHAT_WEBHOOK_URL=

# alerta configs
ALERTA_WEBHOOK_URL=
ALERTA_API_KEY=

# flock configs
FLOCK_WEBHOOK_URL=

# discord configs
DISCORD_WEBHOOK_URL=

# pushover configs
PUSHOVER_APP_TOKEN=

# pushbullet configs
PUSHBULLET_ACCESS_TOKEN=
PUSHBULLET_SOURCE_DEVICE=

# twilio configs
TWILIO_ACCOUNT_SID=
TWILIO_ACCOUNT_TOKEN=
TWILIO_NUMBER=

# hipchat configs
HIPCHAT_SERVER=
HIPCHAT_AUTH_TOKEN=

# messagebird configs
MESSAGEBIRD_ACCESS_KEY=
MESSAGEBIRD_NUMBER=

# kavenegar configs
KAVENEGAR_API_KEY=
KAVENEGAR_SENDER=

# telegram configs
TELEGRAM_BOT_TOKEN=

# kafka configs
SEND_KAFKA="YES"
KAFKA_URL=
KAFKA_SENDER_IP=

# pagerduty.com configs
PD_SERVICE_KEY=
USE_PD_VERSION=

# fleep.io configs
FLEEP_SENDER="${host}"

# Amazon SNS configs
AWSSNS_MESSAGE_FORMAT=

# Matrix configs
MATRIX_HOMESERVER=
MATRIX_ACCESSTOKEN=

# syslog configs
SYSLOG_FACILITY=

# email configs
EMAIL_SENDER=
EMAIL_CHARSET=$(locale charmap 2>/dev/null)
EMAIL_THREADING=
EMAIL_PLAINTEXT_ONLY=

# irc configs
IRC_NICKNAME=
IRC_REALNAME=
IRC_NETWORK=
IRC_PORT=6667

# hangouts configs
declare -A HANGOUTS_WEBHOOK_URI
declare -A HANGOUTS_WEBHOOK_THREAD

# dynatrace configs
DYNATRACE_SPACE=
DYNATRACE_SERVER=
DYNATRACE_TOKEN=
DYNATRACE_TAG_VALUE=
DYNATRACE_ANNOTATION_TYPE=
DYNATRACE_EVENT=
SEND_DYNATRACE=

# stackpulse configs
STACKPULSE_WEBHOOK=

# opsgenie configs
OPSGENIE_API_KEY=

# load the stock and user configuration files
# these will overwrite the variables above

if [ ${unittest} ]; then
  if source "${cfgfile}"; then
    error "Failed to load requested config file."
    exit 1
  fi
else
  for CONFIG in "${NETDATA_STOCK_CONFIG_DIR}/health_alarm_notify.conf" "${NETDATA_USER_CONFIG_DIR}/health_alarm_notify.conf"; do
    if [ -f "${CONFIG}" ]; then
      debug "Loading config file '${CONFIG}'..."
      source "${CONFIG}" || error "Failed to load config file '${CONFIG}'."
    else
      warning "Cannot find file '${CONFIG}'."
    fi
  done
fi

OPSGENIE_API_URL=${OPSGENIE_API_URL:-"https://api.opsgenie.com"}

# If we didn't autodetect the character set for e-mail and it wasn't
# set by the user, we need to set it to a reasonable default.  UTF-8
# should be correct for almost all modern UNIX systems.
if [ -z ${EMAIL_CHARSET} ]; then
  EMAIL_CHARSET="UTF-8"
fi

# If we've been asked to use FQDN's for the URL's in the alarm, do so,
# unless we're sending an alarm for a child system which we can't get the
# FQDN of easily.
if [ "${use_fqdn}" = "YES" ] && [ "${host}" = "$(hostname -s 2>/dev/null)" ]; then
  host="$(hostname -f 2>/dev/null)"
fi


# -----------------------------------------------------------------------------
# migrate old Microsoft Teams configuration keys after loading configuration

msteams_migration() {
    SEND_MSTEAMS=${SEND_MSTEAM:-$SEND_MSTEAMS}
    unset -v SEND_MSTEAM
    DEFAULT_RECIPIENT_MSTEAMS=${DEFAULT_RECIPIENT_MSTEAM:-$DEFAULT_RECIPIENT_MSTEAMS}
    MSTEAMS_WEBHOOK_URL=${MSTEAM_WEBHOOK_URL:-$MSTEAMS_WEBHOOK_URL}
    MSTEAMS_ICON_DEFAULT=${MSTEAM_ICON_DEFAULT:-$MSTEAMS_ICON_DEFAULT}
    MSTEAMS_ICON_CLEAR=${MSTEAM_ICON_CLEAR:-$MSTEAMS_ICON_CLEAR}
    MSTEAMS_ICON_WARNING=${MSTEAM_ICON_WARNING:-$MSTEAMS_ICON_WARNING}
    MSTEAMS_ICON_CRITICAL=${MSTEAM_ICON_CRITICAL:-$MSTEAMS_ICON_CRITICAL}
    MSTEAMS_COLOR_DEFAULT=${MSTEAM_COLOR_DEFAULT:-$MSTEAMS_COLOR_DEFAULT}
    MSTEAMS_COLOR_CLEAR=${MSTEAM_COLOR_CLEAR:-$MSTEAMS_COLOR_CLEAR}
    MSTEAMS_COLOR_WARNING=${MSTEAM_COLOR_WARNING:-$MSTEAMS_COLOR_WARNING}
    MSTEAMS_COLOR_CRITICAL=${MSTEAM_COLOR_CRITICAL:-$MSTEAMS_COLOR_CRITICAL}

    # migrate role specific recipients:
    for key in "${!role_recipients_msteam[@]}"; do
        # Disable check, if role_recipients_msteams is ever used:
        # The role_recipients_$method are created and used programmatically
        # by iterating over $methods. shellcheck therefore doesn't realize
        # that role_recipients_msteams is actually used in the block
        # "find the recipients' addresses per method".
        # shellcheck disable=SC2034
        role_recipients_msteams["$key"]="${role_recipients_msteam["$key"]}"
    done
}

msteams_migration

# -----------------------------------------------------------------------------
# filter a recipient based on alarm event severity

filter_recipient_by_criticality() {
  local method="${1}" x="${2}" r s
  shift

  r="${x/|*/}" # the recipient
  s="${x/*|/}" # the severity required for notifying this recipient

  # no severity filtering for this person
  [ "${r}" = "${s}" ] && return 0

  # the severity is invalid
  s="${s^^}"
  if [ "${s}" != "CRITICAL" ]; then
    error "SEVERITY FILTERING for ${x} VIA ${method}: invalid severity '${s,,}', only 'critical' is supported."
    return 0
  fi

  # create the status tracking directory for this user
  [ ! -d "${NETDATA_CACHE_DIR}/alarm-notify/${method}/${r}" ] &&
    mkdir -p "${NETDATA_CACHE_DIR}/alarm-notify/${method}/${r}"

  case "${status}" in
  CRITICAL)
    # make sure he will get future notifications for this alarm too
    touch "${NETDATA_CACHE_DIR}/alarm-notify/${method}/${r}/${alarm_id}"
    debug "SEVERITY FILTERING for ${x} VIA ${method}: ALLOW: the alarm is CRITICAL (will now receive next status change)"
    return 0
    ;;

  WARNING)
    if [ -f "${NETDATA_CACHE_DIR}/alarm-notify/${method}/${r}/${alarm_id}" ]; then
      # we do not remove the file, so that he will get future notifications of this alarm
      debug "SEVERITY FILTERING for ${x} VIA ${method}: ALLOW: recipient has been notified for this alarm in the past (will still receive next status change)"
      return 0
    fi
    ;;

  *)
    if [ -f "${NETDATA_CACHE_DIR}/alarm-notify/${method}/${r}/${alarm_id}" ]; then
      # remove the file, so that he will only receive notifications for CRITICAL states for this alarm
      rm "${NETDATA_CACHE_DIR}/alarm-notify/${method}/${r}/${alarm_id}"
      debug "SEVERITY FILTERING for ${x} VIA ${method}: ALLOW: recipient has been notified for this alarm (will only receive CRITICAL notifications from now on)"
      return 0
    fi
    ;;
  esac

  debug "SEVERITY FILTERING for ${x} VIA ${method}: BLOCK: recipient should not receive this notification"
  return 1
}

# -----------------------------------------------------------------------------
# verify the delivery methods supported

# check slack
[ -z "${SLACK_WEBHOOK_URL}" ] && SEND_SLACK="NO"

# check rocketchat
[ -z "${ROCKETCHAT_WEBHOOK_URL}" ] && SEND_ROCKETCHAT="NO"

# check alerta
[ -z "${ALERTA_WEBHOOK_URL}" ] && SEND_ALERTA="NO"

# check flock
[ -z "${FLOCK_WEBHOOK_URL}" ] && SEND_FLOCK="NO"

# check discord
[ -z "${DISCORD_WEBHOOK_URL}" ] && SEND_DISCORD="NO"

# check pushover
[ -z "${PUSHOVER_APP_TOKEN}" ] && SEND_PUSHOVER="NO"

# check pushbullet
[ -z "${PUSHBULLET_ACCESS_TOKEN}" ] && SEND_PUSHBULLET="NO"

# check twilio
{ [ -z "${TWILIO_ACCOUNT_TOKEN}" ] || [ -z "${TWILIO_ACCOUNT_SID}" ] || [ -z "${TWILIO_NUMBER}" ]; } && SEND_TWILIO="NO"

# check hipchat
[ -z "${HIPCHAT_AUTH_TOKEN}" ] && SEND_HIPCHAT="NO"

# check messagebird
{ [ -z "${MESSAGEBIRD_ACCESS_KEY}" ] || [ -z "${MESSAGEBIRD_NUMBER}" ]; } && SEND_MESSAGEBIRD="NO"

# check kavenegar
{ [ -z "${KAVENEGAR_API_KEY}" ] || [ -z "${KAVENEGAR_SENDER}" ]; } && SEND_KAVENEGAR="NO"

# check telegram
[ -z "${TELEGRAM_BOT_TOKEN}" ] && SEND_TELEGRAM="NO"

# check kafka
{ [ -z "${KAFKA_URL}" ] || [ -z "${KAFKA_SENDER_IP}" ]; } && SEND_KAFKA="NO"

# check irc
[ -z "${IRC_NETWORK}" ] && SEND_IRC="NO"

# check hangouts
[ ${#HANGOUTS_WEBHOOK_URI[@]} -eq 0 ] && SEND_HANGOUTS="NO"

# check fleep
#shellcheck disable=SC2153
{ [ -z "${FLEEP_SERVER}" ] || [ -z "${FLEEP_SENDER}" ]; } && SEND_FLEEP="NO"

# check dynatrace
{ [ -z "${DYNATRACE_SPACE}" ] ||
  [ -z "${DYNATRACE_SERVER}" ] ||
  [ -z "${DYNATRACE_TOKEN}" ] ||
  [ -z "${DYNATRACE_TAG_VALUE}" ] ||
  [ -z "${DYNATRACE_EVENT}" ]; } && SEND_DYNATRACE="NO"

# check opsgenie
[ -z "${OPSGENIE_API_KEY}" ] && SEND_OPSGENIE="NO"

# check matrix
{ [ -z "${MATRIX_HOMESERVER}" ] || [ -z "${MATRIX_ACCESSTOKEN}" ]; } && SEND_MATRIX="NO"

# check stackpulse
[ -z "${STACKPULSE_WEBHOOK}" ] && SEND_STACKPULSE="NO"

# check msteams
[ -z "${MSTEAMS_WEBHOOK_URL}" ] && SEND_MSTEAMS="NO"

# check pd
[ -z "${DEFAULT_RECIPIENT_PD}" ] && SEND_PD="NO"

# check prowl
[ -z "${DEFAULT_RECIPIENT_PROWL}" ] && SEND_PROWL="NO"

# check custom
[ -z "${DEFAULT_RECIPIENT_CUSTOM}" ] && SEND_CUSTOM="NO"

if [ "${SEND_PUSHOVER}" = "YES" ] ||
  [ "${SEND_SLACK}" = "YES" ] ||
  [ "${SEND_ROCKETCHAT}" = "YES" ] ||
  [ "${SEND_ALERTA}" = "YES" ] ||
  [ "${SEND_PD}" = "YES" ] ||
  [ "${SEND_FLOCK}" = "YES" ] ||
  [ "${SEND_DISCORD}" = "YES" ] ||
  [ "${SEND_HIPCHAT}" = "YES" ] ||
  [ "${SEND_TWILIO}" = "YES" ] ||
  [ "${SEND_MESSAGEBIRD}" = "YES" ] ||
  [ "${SEND_KAVENEGAR}" = "YES" ] ||
  [ "${SEND_TELEGRAM}" = "YES" ] ||
  [ "${SEND_PUSHBULLET}" = "YES" ] ||
  [ "${SEND_KAFKA}" = "YES" ] ||
  [ "${SEND_FLEEP}" = "YES" ] ||
  [ "${SEND_PROWL}" = "YES" ] ||
  [ "${SEND_HANGOUTS}" = "YES" ] ||
  [ "${SEND_MATRIX}" = "YES" ] ||
  [ "${SEND_CUSTOM}" = "YES" ] ||
  [ "${SEND_MSTEAMS}" = "YES" ] ||
  [ "${SEND_DYNATRACE}" = "YES" ] ||
  [ "${SEND_STACKPULSE}" = "YES" ] ||
  [ "${SEND_OPSGENIE}" = "YES" ]; then
  # if we need curl, check for the curl command
  if [ -z "${curl}" ]; then
    curl="$(command -v curl 2>/dev/null)"
  fi
  if [ -z "${curl}" ]; then
    error "Cannot find curl command in the system path. Disabling all curl based notifications."
    SEND_PUSHOVER="NO"
    SEND_PUSHBULLET="NO"
    SEND_TELEGRAM="NO"
    SEND_SLACK="NO"
    SEND_MSTEAMS="NO"
    SEND_ROCKETCHAT="NO"
    SEND_ALERTA="NO"
    SEND_PD="NO"
    SEND_FLOCK="NO"
    SEND_DISCORD="NO"
    SEND_TWILIO="NO"
    SEND_HIPCHAT="NO"
    SEND_MESSAGEBIRD="NO"
    SEND_KAVENEGAR="NO"
    SEND_KAFKA="NO"
    SEND_FLEEP="NO"
    SEND_PROWL="NO"
    SEND_HANGOUTS="NO"
    SEND_MATRIX="NO"
    SEND_CUSTOM="NO"
    SEND_DYNATRACE="NO"
    SEND_STACKPULSE="NO"
    SEND_OPSGENIE="NO"
  fi
fi

if [ "${SEND_SMS}" = "YES" ]; then
  if [ -z "${sendsms}" ]; then
    sendsms="$(command -v sendsms 2>/dev/null)"
  fi
  if [ -z "${sendsms}" ]; then
    SEND_SMS="NO"
  fi
fi
# if we need sendmail, check for the sendmail command
if [ "${SEND_EMAIL}" = "YES" ] && [ -z "${sendmail}" ]; then
  sendmail="$(command -v sendmail 2>/dev/null)"
  if [ -z "${sendmail}" ]; then
    debug "Cannot find sendmail command in the system path. Disabling email notifications."
    SEND_EMAIL="NO"
  fi
fi

# if we need logger, check for the logger command
if [ "${SEND_SYSLOG}" = "YES" ] && [ -z "${logger}" ]; then
  logger="$(command -v logger 2>/dev/null)"
  if [ -z "${logger}" ]; then
    debug "Cannot find logger command in the system path. Disabling syslog notifications."
    SEND_SYSLOG="NO"
  fi
fi

# if we need aws, check for the aws command
if [ "${SEND_AWSSNS}" = "YES" ] && [ -z "${aws}" ]; then
  aws="$(command -v aws 2>/dev/null)"
  if [ -z "${aws}" ]; then
    debug "Cannot find aws command in the system path.  Disabling Amazon SNS notifications."
    SEND_AWSSNS="NO"
  fi
fi

if [ ${dump_methods} ]; then
    for name in "${!SEND_@}"; do
        if [ "${!name}" = "YES" ]; then
            echo "$name"
        fi
    done
    exit
fi

# -----------------------------------------------------------------------------
# find the recipients' addresses per method

# netdata may call us with multiple roles, and roles may have multiple but
# overlapping recipients - so, here we find the unique recipients.
for method_name in ${method_names}; do
  send_var="SEND_${method_name^^}"
  if [ "${!send_var}" = "NO" ]; then
    continue
  fi

  declare -A arr_var=()

  for x in ${roles//,/ }; do
    # the roles 'silent' and 'disabled' mean:
    # don't send a notification for this role
    if [ "${x}" = "silent" ] || [ "${x}" = "disabled" ]; then
      continue
    fi

    role_recipients="role_recipients_${method_name}[$x]"
    default_recipient_var="DEFAULT_RECIPIENT_${method_name^^}"

    a="${!role_recipients}"
    [ -z "${a}" ] && a="${!default_recipient_var}"
    for r in ${a//,/ }; do
      [ "${r}" != "disabled" ] && filter_recipient_by_criticality ${method_name} "${r}" && arr_var[${r/|*/}]="1"
    done
  done

  # build the list of recipients
  to_var="to_${method_name}"
  declare to_${method_name}="${!arr_var[*]}"

  [ -z "${!to_var}" ] && declare ${send_var}="NO"
done

# -----------------------------------------------------------------------------
# handle fixup of the email recipient list.

fix_to_email() {
  to_email=
  while [ -n "${1}" ]; do
    [ -n "${to_email}" ] && to_email="${to_email}, "
    to_email="${to_email}${1}"
    shift 1
  done
}

# ${to_email} without quotes here
fix_to_email ${to_email}

# -----------------------------------------------------------------------------
# handle output if we're running in unit test mode
if [ ${unittest} ]; then
  for method_name in ${method_names}; do
    to_var="to_${method_name}"
    echo "results: ${method_name}: ${!to_var}"
  done
  exit 0
fi

# -----------------------------------------------------------------------------
# check that we have at least a method enabled
proceed=0
for method in "${SEND_EMAIL}" \
  "${SEND_PUSHOVER}" \
  "${SEND_TELEGRAM}" \
  "${SEND_SLACK}" \
  "${SEND_ROCKETCHAT}" \
  "${SEND_ALERTA}" \
  "${SEND_FLOCK}" \
  "${SEND_DISCORD}" \
  "${SEND_TWILIO}" \
  "${SEND_HIPCHAT}" \
  "${SEND_MESSAGEBIRD}" \
  "${SEND_KAVENEGAR}" \
  "${SEND_PUSHBULLET}" \
  "${SEND_KAFKA}" \
  "${SEND_PD}" \
  "${SEND_FLEEP}" \
  "${SEND_PROWL}" \
  "${SEND_MATRIX}" \
  "${SEND_CUSTOM}" \
  "${SEND_IRC}" \
  "${SEND_HANGOUTS}" \
  "${SEND_AWSSNS}" \
  "${SEND_SYSLOG}" \
  "${SEND_SMS}" \
  "${SEND_MSTEAMS}" \
  "${SEND_DYNATRACE}" \
  "${SEND_STACKPULSE}" \
  "${SEND_OPSGENIE}" ; do

  if [ "${method}" == "YES" ]; then
    proceed=1
    break
  fi
done
if [ "$proceed" -eq 0 ]; then
  fatal "All notification methods are disabled. Not sending notification for host '${host}', chart '${chart}' to '${roles}' for '${name}' = '${value}' for status '${status}'."
fi

# -----------------------------------------------------------------------------
# get the date the alarm happened

date=$(date --date=@${when} "${date_format}" 2>/dev/null)
[ -z "${date}" ] && date=$(date "${date_format}" 2>/dev/null)
[ -z "${date}" ] && date=$(date --date=@${when} 2>/dev/null)
[ -z "${date}" ] && date=$(date 2>/dev/null)

# -----------------------------------------------------------------------------
# get the date in utc the alarm happened

date_utc=$(date --date=@${when} "${date_format}" -u 2>/dev/null)
[ -z "${date_utc}" ] && date_utc=$(date -u "${date_format}" 2>/dev/null)
[ -z "${date_utc}" ] && date_utc=$(date -u --date=@${when} 2>/dev/null)
[ -z "${date_utc}" ] && date_utc=$(date -u 2>/dev/null)

# ----------------------------------------------------------------------------
# prepare some extra headers if we've been asked to thread e-mails
if [ "${SEND_EMAIL}" == "YES" ] && [ "${EMAIL_THREADING}" != "NO" ]; then
  email_thread_headers="In-Reply-To: <${chart}-${name}@${host}>\\r\\nReferences: <${chart}-${name}@${host}>"
else
  email_thread_headers=
fi

# -----------------------------------------------------------------------------
# function to URL encode a string

urlencode() {
  local string="${1}" strlen encoded pos c o

  strlen=${#string}
  for ((pos = 0; pos < strlen; pos++)); do
    c=${string:pos:1}
    case "${c}" in
    [-_.~a-zA-Z0-9])
      o="${c}"
      ;;

    *)
      printf -v o '%%%02x' "'${c}"
      ;;
    esac
    encoded+="${o}"
  done

  REPLY="${encoded}"
  echo "${REPLY}"
}

# -----------------------------------------------------------------------------
# function to convert a duration in seconds, to a human readable duration
# using DAYS, MINUTES, SECONDS

duration4human() {
  local s="${1}" d=0 h=0 m=0 ds="day" hs="hour" ms="minute" ss="second" ret
  d=$((s / 86400))
  s=$((s - (d * 86400)))
  h=$((s / 3600))
  s=$((s - (h * 3600)))
  m=$((s / 60))
  s=$((s - (m * 60)))

  if [ ${d} -gt 0 ]; then
    [ ${m} -ge 30 ] && h=$((h + 1))
    [ ${d} -gt 1 ] && ds="days"
    [ ${h} -gt 1 ] && hs="hours"
    if [ ${h} -gt 0 ]; then
      ret="${d} ${ds} and ${h} ${hs}"
    else
      ret="${d} ${ds}"
    fi
  elif [ ${h} -gt 0 ]; then
    [ ${s} -ge 30 ] && m=$((m + 1))
    [ ${h} -gt 1 ] && hs="hours"
    [ ${m} -gt 1 ] && ms="minutes"
    if [ ${m} -gt 0 ]; then
      ret="${h} ${hs} and ${m} ${ms}"
    else
      ret="${h} ${hs}"
    fi
  elif [ ${m} -gt 0 ]; then
    [ ${m} -gt 1 ] && ms="minutes"
    [ ${s} -gt 1 ] && ss="seconds"
    if [ ${s} -gt 0 ]; then
      ret="${m} ${ms} and ${s} ${ss}"
    else
      ret="${m} ${ms}"
    fi
  else
    [ ${s} -gt 1 ] && ss="seconds"
    ret="${s} ${ss}"
  fi

  REPLY="${ret}"
  echo "${REPLY}"
}

# -----------------------------------------------------------------------------
# email sender

send_email() {
  local ret opts=() sender_email="${EMAIL_SENDER}" sender_name=
  if [ "${SEND_EMAIL}" = "YES" ]; then

    if [ -n "${EMAIL_SENDER}" ]; then
      if [[ ${EMAIL_SENDER} =~ ^\".*\"\ \<.*\>$ ]]; then
        # the name includes double quotes
        sender_email="$(echo "${EMAIL_SENDER}" | cut -d '<' -f 2 | cut -d '>' -f 1)"
        sender_name="$(echo "${EMAIL_SENDER}" | cut -d '"' -f 2)"
      elif [[ ${EMAIL_SENDER} =~ ^\'.*\'\ \<.*\>$ ]]; then
        # the name includes single quotes
        sender_email="$(echo "${EMAIL_SENDER}" | cut -d '<' -f 2 | cut -d '>' -f 1)"
        sender_name="$(echo "${EMAIL_SENDER}" | cut -d "'" -f 2)"
      elif [[ ${EMAIL_SENDER} =~ ^.*\ \<.*\>$ ]]; then
        # the name does not have any quotes
        sender_email="$(echo "${EMAIL_SENDER}" | cut -d '<' -f 2 | cut -d '>' -f 1)"
        sender_name="$(echo "${EMAIL_SENDER}" | cut -d '<' -f 1)"
      fi
    fi

    [ -n "${sender_email}" ] && opts+=(-f "${sender_email}")
    [ -n "${sender_name}" ] && sendmail --help 2>&1 | grep -q "\-F " && opts+=(-F "${sender_name}")

    if [ "${debug}" = "1" ]; then
      echo >&2 "--- BEGIN sendmail command ---"
      printf >&2 "%q " "${sendmail}" -t "${opts[@]}"
      echo >&2
      echo >&2 "--- END sendmail command ---"
    fi

    local cmd_output
    cmd_output=$("${sendmail}" -t "${opts[@]}" 2>&1)
    ret=$?

    if [ ${ret} -eq 0 ]; then
      info "sent email notification for: ${host} ${chart}.${name} is ${status} to '${to_email}'"
      return 0
    else
      error "failed to send email notification for: ${host} ${chart}.${name} is ${status} to '${to_email}' with error code ${ret} (${cmd_output})."
      return 1
    fi
  fi

  return 1
}

# -----------------------------------------------------------------------------
# pushover sender

send_pushover() {
  local apptoken="${1}" usertokens="${2}" when="${3}" url="${4}" status="${5}" title="${6}" message="${7}" httpcode sent=0 user priority

  if [ "${SEND_PUSHOVER}" = "YES" ] && [ -n "${apptoken}" ] && [ -n "${usertokens}" ] && [ -n "${title}" ] && [ -n "${message}" ]; then

    # https://pushover.net/api
    priority=-2
    case "${status}" in
    CLEAR) priority=-1 ;; # low priority: no sound or vibration
    WARNING) priority=0 ;; # normal priority: respect quiet hours
    CRITICAL) priority=1 ;; # high priority: bypass quiet hours
    *) priority=-2 ;; # lowest priority: no notification at all
    esac

    for user in ${usertokens}; do
      httpcode=$(docurl \
        --form-string "token=${apptoken}" \
        --form-string "user=${user}" \
        --form-string "html=1" \
        --form-string "title=${title}" \
        --form-string "message=${message}" \
        --form-string "timestamp=${when}" \
        --form-string "url=${url}" \
        --form-string "url_title=Open netdata dashboard to view the alarm" \
        --form-string "priority=${priority}" \
        https://api.pushover.net/1/messages.json)

      if [ "${httpcode}" = "200" ]; then
        info "sent pushover notification for: ${host} ${chart}.${name} is ${status} to '${user}'"
        sent=$((sent + 1))
      else
        error "failed to send pushover notification for: ${host} ${chart}.${name} is ${status} to '${user}' with HTTP response status code ${httpcode}."
      fi
    done

    [ ${sent} -gt 0 ] && return 0
  fi

  return 1
}

# -----------------------------------------------------------------------------
# pushbullet sender

send_pushbullet() {
  local userapikey="${1}" source_device="${2}" recipients="${3}" url="${4}" title="${5}" message="${6}" httpcode sent=0 user
  if [ "${SEND_PUSHBULLET}" = "YES" ] && [ -n "${userapikey}" ] && [ -n "${recipients}" ] && [ -n "${message}" ] && [ -n "${title}" ]; then
    #https://docs.pushbullet.com/#create-push
    for user in ${recipients}; do
      httpcode=$(docurl \
        --header 'Access-Token: '${userapikey}'' \
        --header 'Content-Type: application/json' \
        --data-binary @<(
          cat <<EOF
                              {"title": "${title}",
                              "type": "link",
                              "email": "${user}",
                              "body": "$(echo -n ${message})",
                              "url": "${url}",
                              "source_device_iden": "${source_device}"}
EOF
        ) "https://api.pushbullet.com/v2/pushes" -X POST)

      if [ "${httpcode}" = "200" ]; then
        info "sent pushbullet notification for: ${host} ${chart}.${name} is ${status} to '${user}'"
        sent=$((sent + 1))
      else
        error "failed to send pushbullet notification for: ${host} ${chart}.${name} is ${status} to '${user}' with HTTP response status code ${httpcode}."
      fi
    done

    [ ${sent} -gt 0 ] && return 0
  fi

  return 1
}

# -----------------------------------------------------------------------------
# kafka sender

send_kafka() {
  local httpcode sent=0
  if [ "${SEND_KAFKA}" = "YES" ]; then
    httpcode=$(docurl -X POST \
      --data "{host_ip:\"${KAFKA_SENDER_IP}\",when:${when},name:\"${name}\",chart:\"${chart}\",family:\"${family}\",status:\"${status}\",old_status:\"${old_status}\",value:${value},old_value:${old_value},duration:${duration},non_clear_duration:${non_clear_duration},units:\"${units}\",info:\"${info}\"}" \
      "${KAFKA_URL}")

    if [ "${httpcode}" = "204" ]; then
      info "sent kafka data for: ${host} ${chart}.${name} is ${status} and ip '${KAFKA_SENDER_IP}'"
      sent=$((sent + 1))
    else
      error "failed to send kafka data for: ${host} ${chart}.${name} is ${status} and ip '${KAFKA_SENDER_IP}' with HTTP response status code ${httpcode}."
    fi

    [ ${sent} -gt 0 ] && return 0
  fi

  return 1
}

# -----------------------------------------------------------------------------
# pagerduty.com sender

send_pd() {
  local recipients="${1}" sent=0 severity current_time payload url response_code
  unset t
  case ${status} in
  CLEAR) t='resolve' ; severity='info' ;;
  WARNING) t='trigger' ; severity='warning' ;;
  CRITICAL) t='trigger' ; severity='critical' ;;
  esac

  if [ ${SEND_PD} = "YES" ] && [ -n "${t}" ]; then
    if [ "$(uname)" == "Linux" ]; then
      current_time=$(date -d @${when} +'%Y-%m-%dT%H:%M:%S.000')
    else
      current_time=$(date -r ${when} +'%Y-%m-%dT%H:%M:%S.000')
    fi
    for PD_SERVICE_KEY in ${recipients}; do
      d="${status} ${name} = ${value_string} - ${host}, ${family}"
      if [ ${USE_PD_VERSION} = "2" ]; then
        payload="$(
          cat <<EOF
              {
                "payload" : {
                  "summary": "${info:0:1024}",
                  "source" : "${args_host}",
                  "severity" : "${severity}",
                  "timestamp" : "${current_time}",
                  "group" : "${family}",
                  "class" : "${chart}",
                  "custom_details": {
                    "value_w_units": "${value_string}",
                    "when": "${when}",
                    "duration" : "${duration}",
                    "roles": "${roles}",
                    "alarm_id" : "${alarm_id}",
                    "name" : "${name}",
                    "chart" : "${chart}",
                    "family" : "${family}",
                    "status" : "${status}",
                    "old_status" : "${old_status}",
                    "value" : "${value}",
                    "old_value" : "${old_value}",
                    "src" : "${src}",
                    "non_clear_duration" : "${non_clear_duration}",
                    "units" : "${units}",
                    "info" : "${info}"
                  }
                },
                "routing_key": "${PD_SERVICE_KEY}",
                "event_action": "${t}",
                "dedup_key": "${unique_id}"
              }
EOF
        )"
        url="https://events.pagerduty.com/v2/enqueue"
        response_code="202"
      else
        payload="$(
          cat <<EOF
            {
              "service_key": "${PD_SERVICE_KEY}",
              "event_type": "${t}",
              "incident_key" : "${alarm_id}",
              "description": "${d}",
              "details": {
                "value_w_units": "${value_string}",
                "when": "${when}",
                "duration" : "${duration}",
                "roles": "${roles}",
                "alarm_id" : "${alarm_id}",
                "name" : "${name}",
                "chart" : "${chart}",
                "family" : "${family}",
                "status" : "${status}",
                "old_status" : "${old_status}",
                "value" : "${value}",
                "old_value" : "${old_value}",
                "src" : "${src}",
                "non_clear_duration" : "${non_clear_duration}",
                "units" : "${units}",
                "info" : "${info}"
              }
            }
EOF
        )"
        url="https://events.pagerduty.com/generic/2010-04-15/create_event.json"
        response_code="200"
      fi
      httpcode=$(docurl -X POST --data "${payload}" ${url})
      if [ "${httpcode}" = "${response_code}" ]; then
        info "sent pagerduty notification for: ${host} ${chart}.${name} is ${status}'"
        sent=$((sent + 1))
      else
        error "failed to send pagerduty notification for: ${host} ${chart}.${name} is ${status}, with HTTP response status code ${httpcode}."
      fi
    done

    [ ${sent} -gt 0 ] && return 0
  fi

  return 1
}

# -----------------------------------------------------------------------------
# twilio sender

send_twilio() {
  local accountsid="${1}" accounttoken="${2}" twilionumber="${3}" recipients="${4}" title="${5}" message="${6}" httpcode sent=0 user
  if [ "${SEND_TWILIO}" = "YES" ] && [ -n "${accountsid}" ] && [ -n "${accounttoken}" ] && [ -n "${twilionumber}" ] && [ -n "${recipients}" ] && [ -n "${message}" ] && [ -n "${title}" ]; then
    #https://www.twilio.com/packages/labs/code/bash/twilio-sms
    for user in ${recipients}; do
      httpcode=$(docurl -X POST \
        --data-urlencode "From=${twilionumber}" \
        --data-urlencode "To=${user}" \
        --data-urlencode "Body=${title} ${message}" \
        -u "${accountsid}:${accounttoken}" \
        "https://api.twilio.com/2010-04-01/Accounts/${accountsid}/Messages.json")

      if [ "${httpcode}" = "201" ]; then
        info "sent Twilio SMS for: ${host} ${chart}.${name} is ${status} to '${user}'"
        sent=$((sent + 1))
      else
        error "failed to send Twilio SMS for: ${host} ${chart}.${name} is ${status} to '${user}' with HTTP response status code ${httpcode}."
      fi
    done

    [ ${sent} -gt 0 ] && return 0
  fi

  return 1
}

# -----------------------------------------------------------------------------
# hipchat sender

send_hipchat() {
  local authtoken="${1}" recipients="${2}" message="${3}" httpcode sent=0 room color msg_format notify

  # remove <small></small> from the message
  message="${message//<small>/}"
  message="${message//<\/small>/}"

  if [ "${SEND_HIPCHAT}" = "YES" ] && [ -n "${HIPCHAT_SERVER}" ] && [ -n "${authtoken}" ] && [ -n "${recipients}" ] && [ -n "${message}" ]; then
    # Valid values: html, text.
    # Defaults to 'html'.
    msg_format="html"

    # Background color for message. Valid values: yellow, green, red, purple, gray, random. Defaults to 'yellow'.
    case "${status}" in
    WARNING) color="yellow" ;;
    CRITICAL) color="red" ;;
    CLEAR) color="green" ;;
    *) color="gray" ;;
    esac

    # Whether this message should trigger a user notification (change the tab color, play a sound, notify mobile phones, etc).
    # Each recipient's notification preferences are taken into account.
    # Defaults to false.
    notify="true"

    for room in ${recipients}; do
      httpcode=$(docurl -X POST \
        -H "Content-type: application/json" \
        -H "Authorization: Bearer ${authtoken}" \
        -d "{\"color\": \"${color}\", \"from\": \"${host}\", \"message_format\": \"${msg_format}\", \"message\": \"${message}\", \"notify\": \"${notify}\"}" \
        "https://${HIPCHAT_SERVER}/v2/room/${room}/notification")

      if [ "${httpcode}" = "204" ]; then
        info "sent HipChat notification for: ${host} ${chart}.${name} is ${status} to '${room}'"
        sent=$((sent + 1))
      else
        error "failed to send HipChat notification for: ${host} ${chart}.${name} is ${status} to '${room}' with HTTP response status code ${httpcode}."
      fi
    done

    [ ${sent} -gt 0 ] && return 0
  fi

  return 1
}

# -----------------------------------------------------------------------------
# messagebird sender

send_messagebird() {
  local accesskey="${1}" messagebirdnumber="${2}" recipients="${3}" title="${4}" message="${5}" httpcode sent=0 user
  if [ "${SEND_MESSAGEBIRD}" = "YES" ] && [ -n "${accesskey}" ] && [ -n "${messagebirdnumber}" ] && [ -n "${recipients}" ] && [ -n "${message}" ] && [ -n "${title}" ]; then
    #https://developers.messagebird.com/docs/messaging
    for user in ${recipients}; do
      httpcode=$(docurl -X POST \
        --data-urlencode "originator=${messagebirdnumber}" \
        --data-urlencode "recipients=${user}" \
        --data-urlencode "body=${title} ${message}" \
        --data-urlencode "datacoding=auto" \
        -H "Authorization: AccessKey ${accesskey}" \
        "https://rest.messagebird.com/messages")

      if [ "${httpcode}" = "201" ]; then
        info "sent Messagebird SMS for: ${host} ${chart}.${name} is ${status} to '${user}'"
        sent=$((sent + 1))
      else
        error "failed to send Messagebird SMS for: ${host} ${chart}.${name} is ${status} to '${user}' with HTTP response status code ${httpcode}."
      fi
    done

    [ ${sent} -gt 0 ] && return 0
  fi

  return 1
}

# -----------------------------------------------------------------------------
# kavenegar sender

send_kavenegar() {
  local API_KEY="${1}" kavenegarsender="${2}" recipients="${3}" title="${4}" message="${5}" httpcode sent=0 user
  if [ "${SEND_KAVENEGAR}" = "YES" ] && [ -n "${API_KEY}" ] && [ -n "${kavenegarsender}" ] && [ -n "${recipients}" ] && [ -n "${message}" ] && [ -n "${title}" ]; then
    # http://api.kavenegar.com/v1/{API-KEY}/sms/send.json
    for user in ${recipients}; do
      httpcode=$(docurl -X POST http://api.kavenegar.com/v1/${API_KEY}/sms/send.json \
        --data-urlencode "sender=${kavenegarsender}" \
        --data-urlencode "receptor=${user}" \
        --data-urlencode "message=${title} ${message}")

      if [ "${httpcode}" = "200" ]; then
        info "sent Kavenegar SMS for: ${host} ${chart}.${name} is ${status} to '${user}'"
        sent=$((sent + 1))
      else
        error "failed to send Kavenegar SMS for: ${host} ${chart}.${name} is ${status} to '${user}' with HTTP response status code ${httpcode}."
      fi
    done

    [ ${sent} -gt 0 ] && return 0
  fi

  return 1
}

# -----------------------------------------------------------------------------
# telegram sender

send_telegram() {
  local bottoken="${1}" chatids="${2}" message="${3}" httpcode sent=0 chatid emoji disableNotification=""

  if [ "${status}" = "CLEAR" ]; then disableNotification="--data-urlencode disable_notification=true"; fi

  case "${status}" in
  WARNING) emoji="⚠️" ;;
  CRITICAL) emoji="🔴" ;;
  CLEAR) emoji="✅" ;;
  *) emoji="⚪️" ;;
  esac

  if [ "${SEND_TELEGRAM}" = "YES" ] && [ -n "${bottoken}" ] && [ -n "${chatids}" ] && [ -n "${message}" ]; then
    for chatid in ${chatids}; do
      # https://core.telegram.org/bots/api#sendmessage
      httpcode=$(docurl ${disableNotification} \
        --data-urlencode "parse_mode=HTML" \
        --data-urlencode "disable_web_page_preview=true" \
        --data-urlencode "text=${emoji} ${message}" \
        "https://api.telegram.org/bot${bottoken}/sendMessage?chat_id=${chatid}")

      if [ "${httpcode}" = "200" ]; then
        info "sent telegram notification for: ${host} ${chart}.${name} is ${status} to '${chatid}'"
        sent=$((sent + 1))
      elif [ "${httpcode}" = "401" ]; then
        error "failed to send telegram notification for: ${host} ${chart}.${name} is ${status} to '${chatid}': Wrong bot token."
      else
        error "failed to send telegram notification for: ${host} ${chart}.${name} is ${status} to '${chatid}' with HTTP response status code ${httpcode}."
      fi
    done

    [ ${sent} -gt 0 ] && return 0
  fi

  return 1
}

# -----------------------------------------------------------------------------
# Microsoft Team sender

send_msteams() {

  local webhook="${1}" channels="${2}" httpcode sent=0 channel color payload

  [ "${SEND_MSTEAMS}" != "YES" ] && return 1

  case "${status}" in
  WARNING) icon="${MSTEAMS_ICON_WARNING}" && color="${MSTEAMS_COLOR_WARNING}" ;;
  CRITICAL) icon="${MSTEAMS_ICON_CRITICAL}" && color="${MSTEAMS_COLOR_CRITICAL}" ;;
  CLEAR) icon="${MSTEAMS_ICON_CLEAR}" && color="${MSTEAMS_COLOR_CLEAR}" ;;
  *) icon="${MSTEAMS_ICON_DEFAULT}" && color="${MSTEAMS_COLOR_DEFAULT}" ;;
  esac

  for channel in ${channels}; do
    ## More details are available here regarding the payload syntax options : https://docs.microsoft.com/en-us/outlook/actionable-messages/message-card-reference
    ## Online designer : https://adaptivecards.io/designer/
    payload="$(
      cat <<EOF
        {
            "@context": "http://schema.org/extensions",
            "@type": "MessageCard",
            "themeColor": "${color}",
            "title": "$icon Alert ${status} from netdata for ${host}",
            "text": "${host} ${status_message}, ${chart} (_${family}_), *${alarm}*",
            "potentialAction": [
            {
                "@type": "OpenUri",
                "name": "Netdata",
                "targets": [
                { "os": "default", "uri": "${goto_url}" }
                ]
            }
            ]
        }
EOF
    )"

    # Replacing in the webhook CHANNEL string by the MS Teams channel name from conf file.
    webhook="${webhook//CHANNEL/${channel}}"

    httpcode=$(docurl -H "Content-Type: application/json" -d "${payload}" "${webhook}")

    if [ "${httpcode}" = "200" ]; then
      info "sent Microsoft team notification for: ${host} ${chart}.${name} is ${status} to '${webhook}'"
      sent=$((sent + 1))
    else
      error "failed to send Microsoft team notification for: ${host} ${chart}.${name} is ${status} to '${webhook}', with HTTP response status code ${httpcode}."
    fi
  done

  [ ${sent} -gt 0 ] && return 0

  return 1
}

# slack sender

send_slack() {
  local webhook="${1}" channels="${2}" httpcode sent=0 channel color payload

  [ "${SEND_SLACK}" != "YES" ] && return 1

  case "${status}" in
  WARNING) color="warning" ;;
  CRITICAL) color="danger" ;;
  CLEAR) color="good" ;;
  *) color="#777777" ;;
  esac

  for channel in ${channels}; do
    # Default entry in the recipient is without a hash in front (backwards-compatible). Accept specification of channel or user.
    if [ "${channel::1}" != "#" ] && [ "${channel::1}" != "@" ]; then channel="#$channel"; fi

    # If channel is equal to "#" then do not send the channel attribute at all. Slack also defines channels and users in webhooks.
    if [ "${channel}" = "#" ]; then
      ch=""
      chstr="without specifying a channel"
    else
      ch="\"channel\": \"${channel}\","
      chstr="to '${channel}'"
    fi

    payload="$(
      cat <<EOF
        {
            $ch
            "username": "netdata on ${host}",
            "icon_url": "${images_base_url}/images/banner-icon-144x144.png",
            "text": "${host} ${status_message}, \`${chart}\` (_${family}_), *${alarm}*",
            "attachments": [
                {
                    "fallback": "${alarm} - ${chart} (${family}) - ${info}",
                    "color": "${color}",
                    "title": "${alarm}",
                    "title_link": "${goto_url}",
                    "text": "${info}",
                    "fields": [
                        {
                            "title": "${chart}",
                            "short": true
                        },
                        {
                            "title": "${family}",
                            "short": true
                        }
                    ],
                    "thumb_url": "${image}",
                    "footer": "by ${host}",
                    "ts": ${when}
                }
            ]
        }
EOF
    )"

    httpcode=$(docurl -X POST --data-urlencode "payload=${payload}" "${webhook}")
    if [ "${httpcode}" = "200" ]; then
      info "sent slack notification for: ${host} ${chart}.${name} is ${status} ${chstr}"
      sent=$((sent + 1))
    else
      error "failed to send slack notification for: ${host} ${chart}.${name} is ${status} ${chstr}, with HTTP response status code ${httpcode}."
    fi
  done

  [ ${sent} -gt 0 ] && return 0

  return 1
}

# -----------------------------------------------------------------------------
# rocketchat sender

send_rocketchat() {
  local webhook="${1}" channels="${2}" httpcode sent=0 channel color payload

  [ "${SEND_ROCKETCHAT}" != "YES" ] && return 1

  case "${status}" in
  WARNING) color="warning" ;;
  CRITICAL) color="danger" ;;
  CLEAR) color="good" ;;
  *) color="#777777" ;;
  esac

  for channel in ${channels}; do
    payload="$(
      cat <<EOF
        {
            "channel": "#${channel}",
            "alias": "netdata on ${host}",
            "avatar": "${images_base_url}/images/banner-icon-144x144.png",
            "text": "${host} ${status_message}, \`${chart}\` (_${family}_), *${alarm}*",
            "attachments": [
                {
                    "color": "${color}",
                    "title": "${alarm}",
                    "title_link": "${goto_url}",
                    "text": "${info}",
                    "fields": [
                        {
                            "title": "${chart}",
                            "short": true,
                            "value": "chart"
                        },
                        {
                            "title": "${family}",
                            "short": true,
                            "value": "family"
                        }
                    ],
                    "thumb_url": "${image}",
                    "ts": "${when}"
                }
            ]
        }
EOF
    )"

    httpcode=$(docurl -X POST --data-urlencode "payload=${payload}" "${webhook}")
    if [ "${httpcode}" = "200" ]; then
      info "sent rocketchat notification for: ${host} ${chart}.${name} is ${status} to '${channel}'"
      sent=$((sent + 1))
    else
      error "failed to send rocketchat notification for: ${host} ${chart}.${name} is ${status} to '${channel}', with HTTP response status code ${httpcode}."
    fi
  done

  [ ${sent} -gt 0 ] && return 0

  return 1
}

# -----------------------------------------------------------------------------
# alerta sender

send_alerta() {
  local webhook="${1}" channels="${2}" httpcode sent=0 channel severity resource event payload auth

  [ "${SEND_ALERTA}" != "YES" ] && return 1

  case "${status}" in
  CRITICAL) severity="critical" ;;
  WARNING) severity="warning" ;;
  CLEAR) severity="cleared" ;;
  *) severity="indeterminate" ;;
  esac

  if [[ ${chart} == httpcheck* ]]; then
    resource=$chart
    event=$name
  else
    resource="${host}:${family}"
    event="${chart}.${name}"
  fi

  for channel in ${channels}; do
    payload="$(
      cat <<EOF
        {
            "resource": "${resource}",
            "event": "${event}",
            "environment": "${channel}",
            "severity": "${severity}",
            "service": ["Netdata"],
            "group": "Performance",
            "value": "${value_string}",
            "text": "${info}",
            "tags": ["alarm_id:${alarm_id}"],
            "attributes": {
                "roles": "${roles}",
                "name": "${name}",
                "chart": "${chart}",
                "family": "${family}",
                "source": "${src}",
                "moreInfo": "<a href=\"${goto_url}\">View Netdata</a>"
            },
            "origin": "netdata/${host}",
            "type": "netdataAlarm",
            "rawData": "${BASH_ARGV[@]}"
        }
EOF
    )"

    if [ -n "${ALERTA_API_KEY}" ]; then
      auth="Key ${ALERTA_API_KEY}"
    fi

    httpcode=$(docurl -X POST "${webhook}/alert" -H "Content-Type: application/json" -H "Authorization: $auth" --data "${payload}")

    if [ "${httpcode}" = "200" ] || [ "${httpcode}" = "201" ]; then
      info "sent alerta notification for: ${host} ${chart}.${name} is ${status} to '${channel}'"
      sent=$((sent + 1))
    elif [ "${httpcode}" = "202" ]; then
      info "suppressed alerta notification for: ${host} ${chart}.${name} is ${status} to '${channel}'"
    else
      error "failed to send alerta notification for: ${host} ${chart}.${name} is ${status} to '${channel}', with HTTP response status code ${httpcode}."
    fi
  done

  [ ${sent} -gt 0 ] && return 0

  return 1
}

# -----------------------------------------------------------------------------
# flock sender

send_flock() {
  local webhook="${1}" channels="${2}" httpcode sent=0 channel color payload

  [ "${SEND_FLOCK}" != "YES" ] && return 1

  case "${status}" in
  WARNING) color="warning" ;;
  CRITICAL) color="danger" ;;
  CLEAR) color="good" ;;
  *) color="#777777" ;;
  esac

  for channel in ${channels}; do
    httpcode=$(docurl -X POST "${webhook}" -H "Content-Type: application/json" -d "{
            \"sendAs\": {
                \"name\" : \"netdata on ${host}\",
                \"profileImage\" : \"${images_base_url}/images/banner-icon-144x144.png\"
            },
            \"text\": \"${host} *${status_message}*\",
            \"timestamp\": \"${when}\",
            \"attachments\": [
                {
                    \"description\": \"${chart} (${family}) - ${info}\",
                    \"color\": \"${color}\",
                    \"title\": \"${alarm}\",
                    \"url\": \"${goto_url}\",
                    \"text\": \"${info}\",
                    \"views\": {
                        \"image\": {
                            \"original\": { \"src\": \"${image}\", \"width\": 400, \"height\": 400 },
                            \"thumbnail\": { \"src\": \"${image}\", \"width\": 50, \"height\": 50 },
                            \"filename\": \"${image}\"
                            }
                    }
                }
            ]
        }")
    if [ "${httpcode}" = "200" ]; then
      info "sent flock notification for: ${host} ${chart}.${name} is ${status} to '${channel}'"
      sent=$((sent + 1))
    else
      error "failed to send flock notification for: ${host} ${chart}.${name} is ${status} to '${channel}', with HTTP response status code ${httpcode}."
    fi
  done

  [ ${sent} -gt 0 ] && return 0

  return 1
}

# -----------------------------------------------------------------------------
# discord sender

send_discord() {
  local webhook="${1}/slack" channels="${2}" httpcode sent=0 channel color payload username

  [ "${SEND_DISCORD}" != "YES" ] && return 1

  case "${status}" in
  WARNING) color="warning" ;;
  CRITICAL) color="danger" ;;
  CLEAR) color="good" ;;
  *) color="#777777" ;;
  esac

  for channel in ${channels}; do
    username="netdata on ${host}"
    [ ${#username} -gt 32 ] && username="${username:0:29}..."

    payload="$(
      cat <<EOF
        {
            "channel": "#${channel}",
            "username": "${username}",
            "text": "${host} ${status_message}, \`${chart}\` (_${family}_), *${alarm}*",
            "icon_url": "${images_base_url}/images/banner-icon-144x144.png",
            "attachments": [
                {
                    "color": "${color}",
                    "title": "${alarm}",
                    "title_link": "${goto_url}",
                    "text": "${info}",
                    "fields": [
                        {
                            "title": "${chart}",
                            "value": "${family}"
                        }
                    ],
                    "thumb_url": "${image}",
                    "footer_icon": "${images_base_url}/images/banner-icon-144x144.png",
                    "footer": "${host}",
                    "ts": ${when}
                }
            ]
        }
EOF
    )"

    httpcode=$(docurl -X POST --data-urlencode "payload=${payload}" "${webhook}")
    if [ "${httpcode}" = "200" ]; then
      info "sent discord notification for: ${host} ${chart}.${name} is ${status} to '${channel}'"
      sent=$((sent + 1))
    else
      error "failed to send discord notification for: ${host} ${chart}.${name} is ${status} to '${channel}', with HTTP response status code ${httpcode}."
    fi
  done

  [ ${sent} -gt 0 ] && return 0

  return 1
}

# -----------------------------------------------------------------------------
# fleep sender

send_fleep() {
  local httpcode sent=0 webhooks="${1}" data message
  if [ "${SEND_FLEEP}" = "YES" ]; then
    message="${host} ${status_message}, \`${chart}\` (${family}), *${alarm}*\\n${info}"

    for hook in ${webhooks}; do
      data="{ "
      data="${data} 'message': '${message}', "
      data="${data} 'user': '${FLEEP_SENDER}' "
      data="${data} }"

      httpcode=$(docurl -X POST --data "${data}" "https://fleep.io/hook/${hook}")

      if [ "${httpcode}" = "200" ]; then
        info "sent fleep data for: ${host} ${chart}.${name} is ${status} and user '${FLEEP_SENDER}'"
        sent=$((sent + 1))
      else
        error "failed to send fleep data for: ${host} ${chart}.${name} is ${status} and user '${FLEEP_SENDER}' with HTTP response status code ${httpcode}."
      fi
    done

    [ ${sent} -gt 0 ] && return 0
  fi

  return 1
}

# -----------------------------------------------------------------------------
# Prowl sender

send_prowl() {
  local httpcode sent=0 data message keys prio=0 alarm_url event
  if [ "${SEND_PROWL}" = "YES" ]; then
    message="$(urlencode "${host} ${status_message}, \`${chart}\` (${family}), *${alarm}*\\n${info}")"
    message="description=${message}"
    keys="$(urlencode "$(echo "${1}" | tr ' ' ,)")"
    keys="apikey=${keys}"
    app="application=Netdata"

    case "${status}" in
    CRITICAL)
      prio=2
      ;;
    WARNING)
      prio=1
      ;;
    esac
    prio="priority=${prio}"

    alarm_url="$(urlencode ${goto_url})"
    alarm_url="url=${alarm_url}"
    event="$(urlencode "${host} ${status_message}")"
    event="event=${event}"

    data="${keys}&${prio}&${alarm_url}&${app}&${event}&${message}"

    httpcode=$(docurl -X POST --data "${data}" "https://api.prowlapp.com/publicapi/add")

    if [ "${httpcode}" = "200" ]; then
      info "sent prowl data for: ${host} ${chart}.${name} is ${status}"
      sent=1
    else
      error "failed to send prowl data for: ${host} ${chart}.${name} is ${status} with with error code ${httpcode}."
    fi

    [ ${sent} -gt 0 ] && return 0
  fi

  return 1
}

# -----------------------------------------------------------------------------
# irc sender

send_irc() {
  local NICKNAME="${1}" REALNAME="${2}" CHANNELS="${3}" NETWORK="${4}" PORT="${5}" SERVERNAME="${6}" MESSAGE="${7}" sent=0 channel color send_alarm reply_codes error

  if [ "${SEND_IRC}" = "YES" ] && [ -n "${NICKNAME}" ] && [ -n "${REALNAME}" ] && [ -n "${CHANNELS}" ] && [ -n "${NETWORK}" ] && [ -n "${SERVERNAME}" ] && [ -n "${PORT}" ]; then
    case "${status}" in
    WARNING) color="warning" ;;
    CRITICAL) color="danger" ;;
    CLEAR) color="good" ;;
    *) color="#777777" ;;
    esac

    SNDMESSAGE="${MESSAGE//$'\n'/", "}"
    for CHANNEL in ${CHANNELS}; do
      error=0
      send_alarm=$(echo -e "USER ${NICKNAME} guest ${REALNAME} ${SERVERNAME}\\nNICK ${NICKNAME}\\nJOIN ${CHANNEL}\\nPRIVMSG ${CHANNEL} :${SNDMESSAGE}\\nQUIT\\n" \  | nc "${NETWORK}" "${PORT}")
      reply_codes=$(echo "${send_alarm}" | cut -d ' ' -f 2 | grep -o '[0-9]*')
      for code in ${reply_codes}; do
        if [ "${code}" -ge 400 ] && [ "${code}" -le 599 ]; then
          error=1
          break
        fi
      done

      if [ "${error}" -eq 0 ]; then
        info "sent irc notification for: ${host} ${chart}.${name} is ${status} to '${CHANNEL}'"
        sent=$((sent + 1))
      else
        error "failed to send irc notification for: ${host} ${chart}.${name} is ${status} to '${CHANNEL}', with error code ${code}."
      fi
    done
  fi

  [ ${sent} -gt 0 ] && return 0

  return 1
}

# -----------------------------------------------------------------------------
# Amazon SNS sender

send_awssns() {
  local targets="${1}" message='' sent=0 region=''
  local default_format="${status} on ${host} at ${date}: ${chart} ${value_string}"

  [ "${SEND_AWSSNS}" = "YES" ] || return 1

  message=${AWSSNS_MESSAGE_FORMAT:-${default_format}}

  for target in ${targets}; do
    # Extract the region from the target ARN.  We need to explicitly specify the region so that it matches up correctly.
    region="$(echo ${target} | cut -f 4 -d ':')"
    if ${aws} sns publish --region "${region}" --subject "${host} ${status_message} - ${name//_/ } - ${chart}" --message "${message}" --target-arn ${target} &>/dev/null; then
      info "sent Amazon SNS notification for: ${host} ${chart}.${name} is ${status} to '${target}'"
      sent=$((sent + 1))
    else
      error "failed to send Amazon SNS notification for: ${host} ${chart}.${name} is ${status} to '${target}'"
    fi
  done

  [ ${sent} -gt 0 ] && return 0

  return 1
}

# -----------------------------------------------------------------------------
# Matrix sender

send_matrix() {
  local homeserver="${1}" webhook accesstoken rooms="${2}" httpcode sent=0 payload

  [ "${SEND_MATRIX}" != "YES" ] && return 1
  [ -z "${MATRIX_ACCESSTOKEN}" ] && return 1

  accesstoken="${MATRIX_ACCESSTOKEN}"

  case "${status}" in
  WARNING) emoji="⚠️" ;;
  CRITICAL) emoji="🔴" ;;
  CLEAR) emoji="✅" ;;
  *) emoji="⚪️" ;;
  esac

  for room in ${rooms}; do
    webhook="$homeserver/_matrix/client/r0/rooms/$(urlencode $room)/send/m.room.message?access_token=$accesstoken"
    payload="$(
  cat <<EOF
  {
    "msgtype": "m.notice",
    "format": "org.matrix.custom.html",
      "formatted_body": "${emoji} ${host} ${status_message} - <b>${name//_/ }</b><br>${chart} (${family})<br><a href=\"${goto_url}\">${alarm}</a><br><i>${info}</i>",
      "body": "${emoji} ${host} ${status_message} - ${name//_/ } ${chart} (${family}) ${goto_url} ${alarm} ${info}"
  }
EOF
    )"

    httpcode=$(docurl -X POST --data "${payload}" "${webhook}")
    if [ "${httpcode}" == "200" ]; then
      info "sent Matrix notification for: ${host} ${chart}.${name} is ${status} to '${room}'"
      sent=$((sent + 1))
    else
      error "failed to send Matrix notification for: ${host} ${chart}.${name} is ${status} to '${room}', with HTTP response status code ${httpcode}."
    fi
  done

  [ ${sent} -gt 0 ] && return 0

  return 1
}

# -----------------------------------------------------------------------------
# syslog sender

send_syslog() {
  local facility=${SYSLOG_FACILITY:-"local6"} level='info' targets="${1}"
  local priority='' message='' server='' port='' prefix=''
  local temp1='' temp2=''

  [ "${SEND_SYSLOG}" = "YES" ] || return 1

  if [ "${status}" = "CRITICAL" ]; then
    level='crit'
  elif [ "${status}" = "WARNING" ]; then
    level='warning'
  fi

  for target in ${targets}; do
    priority="${facility}.${level}"
    message=''
    server=''
    port=''
    prefix=''
    temp1=''
    temp2=''

    prefix=$(echo ${target} | cut -d '/' -f 2)
    temp1=$(echo ${target} | cut -d '/' -f 1)

    if [ ${prefix} != ${temp1} ]; then
      if (echo ${temp1} | grep -q '@'); then
        temp2=$(echo ${temp1} | cut -d '@' -f 1)
        server=$(echo ${temp1} | cut -d '@' -f 2)

        if [ ${temp2} != ${server} ]; then
          priority=${temp2}
        fi

        port=$(echo ${server} | rev | cut -d ':' -f 1 | rev)

        if (echo ${server} | grep -E -q '\[.*\]'); then
          if (echo ${port} | grep -q ']'); then
            port=''
          else
            server=$(echo ${server} | rev | cut -d ':' -f 2- | rev)
          fi
        else
          if [ ${port} = ${server} ]; then
            port=''
          else
            server=$(echo ${server} | cut -d ':' -f 1)
          fi
        fi
      else
        priority=${temp1}
      fi
    fi

    message="${prefix} ${status} on ${host} at ${date}: ${chart} ${value_string}"

    if [ ${server} ]; then
      logger_options="${logger_options} -n ${server}"
      if [ ${port} ]; then
        logger_options="${logger_options} -P ${port}"
      fi
    fi

    ${logger} -p ${priority} ${logger_options} "${message}"
  done

  return $?
}

# -----------------------------------------------------------------------------
# SMS sender

send_sms() {
  local recipients="${1}" errcode errmessage sent=0

    # Human readable SMS
    local msg="${host} ${status_message}: ${chart} (${family}), ${alarm}"

    # limit it to 160 characters
    msg="${msg:0:160}"

  if [ "${SEND_SMS}" = "YES" ] && [ -n "${sendsms}" ] && [ -n "${recipients}" ] && [ -n "${msg}" ]; then
    # http://api.kavenegar.com/v1/{API-KEY}/sms/send.json
    for phone in ${recipients}; do
      errmessage=$($sendsms $phone "$msg" 2>&1)
      errcode=$?
      if [ ${errcode} -eq 0 ]; then
        info "sent smstools3 SMS for: ${host} ${chart}.${name} is ${status} to '${user}'"
        sent=$((sent + 1))
      else
        error "failed to send smstools3 SMS for: ${host} ${chart}.${name} is ${status} to '${user}' with error code ${errcode}: ${errmessage}."
      fi
    done

    [ ${sent} -gt 0 ] && return 0
  fi

  return 1
}

# -----------------------------------------------------------------------------
# hangouts sender

send_hangouts() {
  local rooms="${1}" httpcode sent=0 room color payload webhook thread

  [ "${SEND_HANGOUTS}" != "YES" ] && return 1

  case "${status}" in
  WARNING) color="#ffa700" ;;
  CRITICAL) color="#d62d20" ;;
  CLEAR) color="#008744" ;;
  *) color="#777777" ;;
  esac

  for room in ${rooms}; do
    if [ -z "${HANGOUTS_WEBHOOK_URI[$room]}" ] ; then
      info "Can't send Hangouts notification for: ${host} ${chart}.${name} to room ${room}. HANGOUTS_WEBHOOK_URI[$room] not defined"
    else
      if [ -n "${HANGOUTS_WEBHOOK_THREAD[$room]}" ]; then
        thread="\"name\" : \"${HANGOUTS_WEBHOOK_THREAD[$room]}\""
      fi
      webhook="${HANGOUTS_WEBHOOK_URI[$room]}"
      payload="$(
        cat <<EOF
        {
          "cards": [
            {
              "header": {
                "title": "Netdata on ${host}",
                "imageUrl": "${images_base_url}/images/banner-icon-144x144.png",
                "imageStyle": "IMAGE"
              },
              "sections": [
                {
                  "header": "<b>${host}</b>",
                  "widgets": [
                    {
                      "keyValue": {
                        "topLabel": "Status Message",
                        "content": "<b>${status_message}</b>",
                        "contentMultiline": "true",
                        "iconUrl": "${image}",
                        "onClick": {
                          "openLink": {
                            "url": "${goto_url}"
                          }
                        }
                      }
                    },
                    {
                      "keyValue": {
                        "topLabel": "${chart} | ${family}",
                        "content": "<font color=${color}>${alarm}</font>",
                        "contentMultiline": "true"
                      }
                    }
                  ]
                },
                {
                  "widgets": [
                    {
                      "textParagraph": {
                      "text": "<font color=\"#0057e7\">@ ${date}\n<b>${info}</b></font>"
                      }
                    }
                  ]
                },
                {
                  "widgets": [
                    {
                      "buttons": [
                        {
                          "textButton": {
                            "text": "Go to ${host}",
                            "onClick": {
                              "openLink": {
                                "url": "${goto_url}"
                              }
                            }
                          }
                        }
                      ]
                    }
                  ]
                }
              ]
            }
          ],
          "thread": {
            $thread
          }
        }
EOF
        )"

      httpcode=$(docurl -H "Content-Type: application/json" -X POST -d "${payload}" "${webhook}")

      if [ "${httpcode}" = "200" ]; then
        info "sent hangouts notification for: ${host} ${chart}.${name} is ${status} to '${room}'"
        sent=$((sent + 1))
      else
        error "failed to send hangouts notification for: ${host} ${chart}.${name} is ${status} to '${room}', with HTTP response status code ${httpcode}."
      fi
    fi
  done

  [ ${sent} -gt 0 ] && return 0

  return 1
}

# -----------------------------------------------------------------------------
# Dynatrace sender

send_dynatrace() {
  [ "${SEND_DYNATRACE}" != "YES" ] && return 1

  local dynatrace_url="${DYNATRACE_SERVER}/e/${DYNATRACE_SPACE}/api/v1/events"
  local description="NetData Notification for: ${host} ${chart}.${name} is ${status}"
  local payload=""

  payload=$(cat <<EOF
{
  "title": "NetData Alarm from ${host}",
  "source" : "${DYNATRACE_ANNOTATION_TYPE}",
  "description" : "${description}",
  "eventType": "${DYNATRACE_EVENT}",
   "attachRules":{
     "tagRule":[{
        "meTypes":["HOST"],
        "tags":["${DYNATRACE_TAG_VALUE}"]
     }]
  },
  "customProperties":{
    "description": "${description}"
  }
}
EOF
)

  # echo ${payload}

  httpcode=$(docurl -X POST  -H "Authorization: Api-token ${DYNATRACE_TOKEN}"  -H "Content-Type: application/json" -d "${payload}"    ${dynatrace_url})
  ret=$?


  if [ ${ret} -eq 0 ]; then
     if [ "${httpcode}" = "200" ]; then
        info "sent ${DYNATRACE_EVENT} to ${DYNATRACE_SERVER}"
        return 0
     else
        warning "Dynatrace ${DYNATRACE_SERVER} responded ${httpcode} notification for: ${host} ${chart}.${name} is ${status} was not sent!"
        return 1
     fi
  else
     error  "failed to sent ${DYNATRACE_EVENT} notification for: ${host} ${chart}.${name} is ${status} to  ${DYNATRACE_SERVER} with error code ${ret}."
     return 1
  fi
}


# -----------------------------------------------------------------------------
# Stackpulse sender

send_stackpulse() {
  local payload httpcode oldv currv
  [ "${SEND_STACKPULSE}" != "YES" ] && return 1

  # We are sending null when values are nan to avoid errors while JSON message is parsed
  [ "${old_value}" != "nan" ] && oldv="${old_value}" ||  oldv="null"
  [ "${value}" != "nan" ] && currv="${value}" || currv="null"

  payload=$(cat <<EOF
  {
    "Node" : "${host}",
    "Chart" : "${chart}",
    "OldValue" : ${oldv},
    "Value" : ${currv},
    "Units" : "${units}",
    "OldStatus" : "${old_status}",
    "Status" : "${status}",
    "Alarm" : "${name}",
    "Date": ${when},
    "Duration": ${duration},
    "NonClearDuration": ${non_clear_duration},
    "Description" : "${status_message}, ${info}",
    "CalcExpression" : "${calc_expression}",
    "CalcParamValues" : "${calc_param_values}",
    "TotalWarnings" : "${total_warnings}",
    "TotalCritical" : "${total_critical}",
    "ID" : ${alarm_id}
  }
EOF
)

  httpcode=$(docurl -X POST -H "Content-Type: application/json" -d "${payload}" ${STACKPULSE_WEBHOOK})
  if [ "${httpcode}" = "200" ]; then
    info "sent stackpulse notification for: ${host} ${chart}.${name} is ${status}"
  else
    error "failed to send stackpulse notification for: ${host} ${chart}.${name} is ${status}, with HTTP response status code ${httpcode}."
    return 1
  fi

  return 0
}
# -----------------------------------------------------------------------------
# Opsgenie sender

send_opsgenie() {
  local payload httpcode oldv currv
  [ "${SEND_OPSGENIE}" != "YES" ] && return 1

  if [ -z "${OPSGENIE_API_KEY}" ] ; then
    info "Can't send Opsgenie notification, because OPSGENIE_API_KEY is not defined"
    return 1
  fi

  # We are sending null when values are nan to avoid errors while JSON message is parsed
  [ "${old_value}" != "nan" ] && oldv="${old_value}" ||  oldv="null"
  [ "${value}" != "nan" ] && currv="${value}" || currv="null"

  payload=$(cat <<EOF
  {
    "host" : "${host}",
    "unique_id" : "${unique_id}",
    "alarmId" : ${alarm_id},
    "eventId" : ${event_id},
    "chart" : "${chart}",
    "when": ${when},
    "name" : "${name}",
    "family" : "${family}",
    "status" : "${status}",
    "old_status" : "${old_status}",
    "value" : ${currv},
    "old_value" : ${oldv},
    "duration": ${duration},
    "non_clear_duration": ${non_clear_duration},
    "units" : "${units}",
    "info" : "${status_message}, ${info}",
    "calc_expression" : "${calc_expression}",
    "total_warnings" : "${total_warnings}",
    "total_critical" : "${total_critical}",
    "src" : "${src}"
  }
EOF
)

  httpcode=$(docurl -X POST -H "Content-Type: application/json" -d "${payload}" "${OPSGENIE_API_URL}/v1/json/integrations/webhooks/netdata?apiKey=${OPSGENIE_API_KEY}")
  # https://docs.opsgenie.com/docs/alert-api#create-alert
  if [ "${httpcode}" = "200" ]; then
    info "sent opsgenie notification for: ${host} ${chart}.${name} is ${status}"
  else
    error "failed to send opsgenie notification for: ${host} ${chart}.${name} is ${status}, with HTTP error code ${httpcode}."
    return 1
  fi

  return 0
}

# -----------------------------------------------------------------------------
# prepare the content of the notification

# the url to send the user on click
urlencode "${args_host}" >/dev/null
url_host="${REPLY}"
urlencode "${chart}" >/dev/null
url_chart="${REPLY}"
urlencode "${family}" >/dev/null
url_family="${REPLY}"
urlencode "${name}" >/dev/null
url_name="${REPLY}"
urlencode "${value_string}" >/dev/null
url_value_string="${REPLY}"

redirect_params="host=${url_host}&chart=${url_chart}&family=${url_family}&alarm=${url_name}&alarm_unique_id=${unique_id}&alarm_id=${alarm_id}&alarm_event_id=${event_id}&alarm_when=${when}&alarm_status=${status}&alarm_chart=${chart}&alarm_value=${url_value_string}"
GOTOCLOUD=0

if [ "${NETDATA_REGISTRY_URL}" == "https://registry.my-netdata.io" ]; then
  if [ -z "${NETDATA_REGISTRY_UNIQUE_ID}" ]; then
    if [ -f "@registrydir_POST@/netdata.public.unique.id" ]; then
      NETDATA_REGISTRY_UNIQUE_ID="$(cat "@registrydir_POST@/netdata.public.unique.id")"
    fi
  fi
  if [ -n "${NETDATA_REGISTRY_UNIQUE_ID}" ]; then
    GOTOCLOUD=1
  fi
fi

if [ ${GOTOCLOUD} -eq 0 ]; then
  goto_url="${NETDATA_REGISTRY_URL}/goto-host-from-alarm.html?${redirect_params}"
else
    # Temporarily disable alarm redirection, as the cloud endpoint no longer exists. This functionality will be restored after discussion on #9487. For now, just lead to netdata.cloud
    # Re-allow alarm redirection, for alarms 2.0, new template
  goto_url="${NETDATA_REGISTRY_CLOUD_BASE_URL}/alarms/redirect?agentId=${NETDATA_REGISTRY_UNIQUE_ID}&${redirect_params}"
fi

# the severity of the alarm
severity="${status}"

# the time the alarm was raised
duration4human ${duration} >/dev/null
duration_txt="${REPLY}"
duration4human ${non_clear_duration} >/dev/null
non_clear_duration_txt="${REPLY}"
raised_for="(was ${old_status,,} for ${duration_txt})"

# the key status message
status_message="status unknown"

# the color of the alarm
color="grey"

# the alarm value
alarm="${name//_/ } = ${value_string}"

# the image of the alarm
image="${images_base_url}/images/banner-icon-144x144.png"

# have a default email status, in case the following case does not catch it
status_email_subject="${status}"

# prepare the title based on status
case "${status}" in
CRITICAL)
  image="${images_base_url}/images/alert-128-red.png"
  alarm_badge="${NETDATA_REGISTRY_CLOUD_BASE_URL}/static/email/img/label_critical.png"
  status_message="is critical"
  status_email_subject="Critical"
  color="#ca414b"
  rich_status_raised_for="Raised to critical, for ${non_clear_duration_txt}"
  background_color="#FFEBEF"
  border_color="#FF4136"
  text_color="#FF4136"
  action_text_color="#FFFFFF"
  ;;

WARNING)
  image="${images_base_url}/images/alert-128-orange.png"
  alarm_badge="${NETDATA_REGISTRY_CLOUD_BASE_URL}/static/email/img/label_warning.png"
  status_message="needs attention"
  status_email_subject="Warning"
  color="#ffc107"
  rich_status_raised_for="Raised to warning, for ${non_clear_duration_txt}"
  background_color="#FFF8E1"
  border_color="#FFC300"
  text_color="#536775"
  action_text_color="#35414A"
  ;;

CLEAR)
  image="${images_base_url}/images/check-mark-2-128-green.png"
  alarm_badge="${NETDATA_REGISTRY_CLOUD_BASE_URL}/static/email/img/label_recovered.png"
  status_message="recovered"
  status_email_subject="Clear"
  color="#77ca6d"
  rich_status_raised_for=
  background_color="#E5F5E8"
  border_color="#68C47D"
  text_color="#00AB44"
  action_text_color="#FFFFFF"
  ;;
esac

# the html email subject
html_email_subject="${status_email_subject}, ${name} = ${value_string}, on ${host}"

if [ "${status}" = "CLEAR" ]; then
  severity="Recovered from ${old_status}"
  if [ ${non_clear_duration} -gt ${duration} ]; then
    raised_for="(alarm was raised for ${non_clear_duration_txt})"
  fi
  rich_status_raised_for="Recovered from ${old_status,,}, ${raised_for}"

  # don't show the value when the status is CLEAR
  # for certain alarms, this value might not have any meaning
  alarm="${name//_/ } ${raised_for}"
  html_email_subject="${status_email_subject}, ${name} ${raised_for}, on ${host}"

elif { [ "${old_status}" = "WARNING" ] && [ "${status}" = "CRITICAL" ]; }; then
  severity="Escalated to ${status}"
  if [ ${non_clear_duration} -gt ${duration} ]; then
    raised_for="(alarm is raised for ${non_clear_duration_txt})"
  fi
  rich_status_raised_for="Escalated to critical, ${raised_for}"

elif { [ "${old_status}" = "CRITICAL" ] && [ "${status}" = "WARNING" ]; }; then
  severity="Demoted to ${status}"
  if [ ${non_clear_duration} -gt ${duration} ]; then
    raised_for="(alarm is raised for ${non_clear_duration_txt})"
  fi
  rich_status_raised_for="Demoted to warning, ${raised_for}"

else
  raised_for=
fi

# prepare HTML versions of elements
info_html=
[ -n "${info}" ] && info_html=" <small><br/>${info}</small>"

raised_for_html=
[ -n "${raised_for}" ] && raised_for_html="<br/><small>${raised_for}</small>"

# -----------------------------------------------------------------------------
# send the slack notification

# slack aggregates posts from the same username
# so we use "${host} ${status}" as the bot username, to make them diff

send_slack "${SLACK_WEBHOOK_URL}" "${to_slack}"
SENT_SLACK=$?

# -----------------------------------------------------------------------------
# send the hangouts notification

# hangouts aggregates posts from the same room
# so we use "${host} ${status}" as the room, to make them diff

send_hangouts "${to_hangouts}"
SENT_HANGOUTS=$?

# -----------------------------------------------------------------------------
# send the Microsoft Teams notification

# Microsoft teams aggregates posts from the same username
# so we use "${host} ${status}" as the bot username, to make them diff

send_msteams "${MSTEAMS_WEBHOOK_URL}" "${to_msteams}"
SENT_MSTEAMS=$?

# -----------------------------------------------------------------------------
# send the rocketchat notification

# rocketchat aggregates posts from the same username
# so we use "${host} ${status}" as the bot username, to make them diff

send_rocketchat "${ROCKETCHAT_WEBHOOK_URL}" "${to_rocketchat}"
SENT_ROCKETCHAT=$?

# -----------------------------------------------------------------------------
# send the alerta notification

# alerta aggregates posts from the same username
# so we use "${host} ${status}" as the bot username, to make them diff

send_alerta "${ALERTA_WEBHOOK_URL}" "${to_alerta}"
SENT_ALERTA=$?

# -----------------------------------------------------------------------------
# send the flock notification

# flock aggregates posts from the same username
# so we use "${host} ${status}" as the bot username, to make them diff

send_flock "${FLOCK_WEBHOOK_URL}" "${to_flock}"
SENT_FLOCK=$?

# -----------------------------------------------------------------------------
# send the discord notification

# discord aggregates posts from the same username
# so we use "${host} ${status}" as the bot username, to make them diff

send_discord "${DISCORD_WEBHOOK_URL}" "${to_discord}"
SENT_DISCORD=$?

# -----------------------------------------------------------------------------
# send the pushover notification

send_pushover "${PUSHOVER_APP_TOKEN}" "${to_pushover}" "${when}" "${goto_url}" "${status}" "${host} ${status_message} - ${name//_/ } - ${chart}" "
<font color=\"${color}\"><b>${alarm}</b></font>${info_html}<br/>&nbsp;
<small><b>${chart}</b><br/>Chart<br/>&nbsp;</small>
<small><b>${family}</b><br/>Family<br/>&nbsp;</small>
<small><b>${severity}</b><br/>Severity<br/>&nbsp;</small>
<small><b>${date}${raised_for_html}</b><br/>Time<br/>&nbsp;</small>
<a href=\"${goto_url}\">View Netdata</a><br/>&nbsp;
<small><small>The source of this alarm is line ${src}</small></small>
"

SENT_PUSHOVER=$?

# -----------------------------------------------------------------------------
# send the pushbullet notification

send_pushbullet "${PUSHBULLET_ACCESS_TOKEN}" "${PUSHBULLET_SOURCE_DEVICE}" "${to_pushbullet}" "${goto_url}" "${host} ${status_message} - ${name//_/ } - ${chart}" "${alarm}\\n
Severity: ${severity}\\n
Chart: ${chart}\\n
Family: ${family}\\n
${date}\\n
The source of this alarm is line ${src}"

SENT_PUSHBULLET=$?

# -----------------------------------------------------------------------------
# send the twilio SMS

send_twilio "${TWILIO_ACCOUNT_SID}" "${TWILIO_ACCOUNT_TOKEN}" "${TWILIO_NUMBER}" "${to_twilio}" "${host} ${status_message} - ${name//_/ } - ${chart}" "${alarm}
Severity: ${severity}
Chart: ${chart}
Family: ${family}
${info}"

SENT_TWILIO=$?

# -----------------------------------------------------------------------------
# send the messagebird SMS

send_messagebird "${MESSAGEBIRD_ACCESS_KEY}" "${MESSAGEBIRD_NUMBER}" "${to_messagebird}" "${host} ${status_message} - ${name//_/ } - ${chart}" "${alarm}
Severity: ${severity}
Chart: ${chart}
Family: ${family}
${info}"

SENT_MESSAGEBIRD=$?

# -----------------------------------------------------------------------------
# send the kavenegar SMS

send_kavenegar "${KAVENEGAR_API_KEY}" "${KAVENEGAR_SENDER}" "${to_kavenegar}" "${host} ${status_message} - ${name//_/ } - ${chart}" "${alarm}
Severity: ${severity}
Chart: ${chart}
Family: ${family}
${info}"

SENT_KAVENEGAR=$?

# -----------------------------------------------------------------------------
# send the telegram.org message

# https://core.telegram.org/bots/api#formatting-options
send_telegram "${TELEGRAM_BOT_TOKEN}" "${to_telegram}" "${host} ${status_message} - <b>${name//_/ }</b>
${chart} (${family})
<a href=\"${goto_url}\">${alarm}</a>
<i>${info}</i>"

SENT_TELEGRAM=$?

# -----------------------------------------------------------------------------
# send the kafka message

send_kafka
SENT_KAFKA=$?

# -----------------------------------------------------------------------------
# send the pagerduty.com message

send_pd "${to_pd}"
SENT_PD=$?

# -----------------------------------------------------------------------------
# send the fleep message

send_fleep "${to_fleep}"
SENT_FLEEP=$?

# -----------------------------------------------------------------------------
# send the Prowl message

send_prowl "${to_prowl}"
SENT_PROWL=$?

# -----------------------------------------------------------------------------
# send the irc message

send_irc "${IRC_NICKNAME}" "${IRC_REALNAME}" "${to_irc}" "${IRC_NETWORK}" "${IRC_PORT}" "${host}" "${host} ${status_message} - ${name//_/ } - ${chart} ----- ${alarm}
Severity: ${severity}
Chart: ${chart}
Family: ${family}
${info}"

SENT_IRC=$?

# -----------------------------------------------------------------------------
# send the SMS message with smstools3

send_sms "${to_sms}"

SENT_SMS=$?

# -----------------------------------------------------------------------------
# send the custom message

send_custom() {
  # is it enabled?
  [ "${SEND_CUSTOM}" != "YES" ] && return 1

  # do we have any sender?
  [ -z "${1}" ] && return 1

  # call the custom_sender function
  custom_sender "${@}"
}

send_custom "${to_custom}"
SENT_CUSTOM=$?

# -----------------------------------------------------------------------------
# send hipchat message

send_hipchat "${HIPCHAT_AUTH_TOKEN}" "${to_hipchat}" " \
${host} ${status_message}<br/> \
<b>${alarm}</b> ${info_html}<br/> \
<b>${chart}</b> (family <b>${family}</b>)<br/> \
<b>${date}${raised_for_html}</b><br/> \
<a href=\\\"${goto_url}\\\">View netdata dashboard</a> \
(source of alarm ${src}) \
"

SENT_HIPCHAT=$?

# -----------------------------------------------------------------------------
# send the Amazon SNS message

send_awssns "${to_awssns}"

SENT_AWSSNS=$?

# -----------------------------------------------------------------------------
#  send the Matrix message
send_matrix "${MATRIX_HOMESERVER}" "${to_matrix}"

SENT_MATRIX=$?


# -----------------------------------------------------------------------------
# send the syslog message

send_syslog "${to_syslog}"

SENT_SYSLOG=$?

# -----------------------------------------------------------------------------
# send the email

IFS='' read -r -d '' email_plaintext_part <<EOF
Content-Type: text/plain; encoding=${EMAIL_CHARSET}
Content-Disposition: inline
Content-Transfer-Encoding: 8bit

${host} ${status_message}

${alarm} ${info}
${raised_for}

Chart   : ${chart}
Family  : ${family}
Severity: ${severity}
URL     : ${goto_url}
Source  : ${src}
Date    : ${date}
Notification generated on ${host}

Evaluated Expression :  ${calc_expression}
Expression Variables :  ${calc_param_values}

The host has ${total_warnings} WARNING and ${total_critical} CRITICAL alarm(s) raised.
EOF

if [[ "${EMAIL_PLAINTEXT_ONLY}" == "YES" ]]; then

send_email <<EOF
To: ${to_email}
Subject: ${host} ${status_message} - ${name//_/ } - ${chart}
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="multipart-boundary"
${email_thread_headers}

This is a MIME-encoded multipart message

--multipart-boundary
${email_plaintext_part}
--multipart-boundary--
EOF

else

now=$(date "+%s")

if [ -n "$total_warn_alarms" ]; then
   while read -d, -r pair; do
       IFS='=' read -r key val <<<"$pair"

       date_w=$(date --date=@${val} "${date_format}" 2>/dev/null)
       [ -z "${date_w}" ] && date_w=$(date "${date_format}" 2>/dev/null)
       [ -z "${date_w}" ] && date_w=$(date --date=@${val} 2>/dev/null)
       [ -z "${date_w}" ] && date_w=$(date 2>/dev/null)

       elapsed=$((now - val))

       duration4human ${elapsed} >/dev/null
       elapsed_txt="${REPLY}"

       WARN_ALARMS+="
       <div class=\"set-font\" style=\"font-family: 'IBM Plex Sans', sans-serif; background: #FFFFFF; background-color: #FFFFFF; margin: 0px auto; max-width: 600px;\">
            <table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style=\"background:#FFFFFF;background-color:#FFFFFF;width:100%;\">
              <tbody>
              <tr>
                <td style=\"border-top:8px solid #F7F8F8;direction:ltr;font-size:0px;padding:20px 0;text-align:center;\">
                  <!--[if mso | IE]><table role=\"presentation\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\"><tr><td class=\"\" style=\"vertical-align:top;width:300px;\" ><![endif]-->
                  <div class=\"mj-column-per-50 mj-outlook-group-fix\" style=\"font-size:0px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:50%;\">
                    <table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style=\"vertical-align:top;\" width=\"100%\">
                      <tbody>
                      <tr>
                        <td align=\"left\" style=\"font-size:0px;padding:10px 25px;word-break:break-word;\">
                          <div style=\"font-family:Open Sans, sans-serif;font-size:14px;font-weight:600;line-height:1;text-align:left;color:#35414A;\">${key}</div>
                        </td>
                      </tr>
                      <tr>
                        <td align=\"left\" style=\"font-size:0px;padding:10px 25px;padding-top:2px;word-break:break-word;\">
                          <div style=\"font-family:Open Sans, sans-serif;font-size:12px;line-height:1;text-align:left;color:#35414A;\">${date_w}</div>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </div>
                  <!--[if mso | IE]></td><td class=\"\" style=\"vertical-align:top;width:300px;\" ><![endif]-->
                  <div class=\"mj-column-per-50 mj-outlook-group-fix\" style=\"font-size:0px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:50%;\">
                    <table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" width=\"100%\">
                      <tbody>
                      <tr>
                        <td style=\"vertical-align:top;padding-top:13px;\">
                          <table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style width=\"100%\">
                            <tbody>
                            <tr>
                              <td align=\"right\" style=\"font-size:0px;padding:10px 25px;word-break:break-word;\">
                                <div style=\"font-family:Open Sans, sans-serif;font-size:13px;line-height:1;text-align:right;color:#555555;\"><span style=\"background-color:#FFF8E1; border: 1px solid #FFC300; border-radius:36px; padding: 2px 12px; margin-top: 20px; white-space: nowrap\">
              Warning for ${elapsed_txt}
           </span></div>
                              </td>
                            </tr>
                            </tbody>
                          </table>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </div>
                  <!--[if mso | IE]></td></tr></table><![endif]-->
                </td>
              </tr>
              </tbody>
            </table>
          </div>
       "

   done <<<"$total_warn_alarms,"
fi

if [ -n "$total_crit_alarms" ]; then
   while read -d, -r pair; do
       IFS='=' read -r key val <<<"$pair"

       date_c=$(date --date=@${val} "${date_format}" 2>/dev/null)
       [ -z "${date_c}" ] && date_c=$(date "${date_format}" 2>/dev/null)
       [ -z "${date_c}" ] && date_c=$(date --date=@${val} 2>/dev/null)
       [ -z "${date_c}" ] && date_c=$(date 2>/dev/null)

       elapsed=$((now - val))

       duration4human ${elapsed} >/dev/null
       elapsed_txt="${REPLY}"

       CRIT_ALARMS+="
       <div class=\"set-font\" style=\"font-family: 'IBM Plex Sans', sans-serif; background: #FFFFFF; background-color: #FFFFFF; margin: 0px auto; max-width: 600px;\">
            <table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style=\"background:#FFFFFF;background-color:#FFFFFF;width:100%;\">
              <tbody>
              <tr>
                <td style=\"border-top:8px solid #F7F8F8;direction:ltr;font-size:0px;padding:20px 0;text-align:center;\">
                  <!--[if mso | IE]><table role=\"presentation\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\"><tr><td class=\"\" style=\"vertical-align:top;width:300px;\" ><![endif]-->
                  <div class=\"mj-column-per-50 mj-outlook-group-fix\" style=\"font-size:0px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:50%;\">
                    <table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style=\"vertical-align:top;\" width=\"100%\">
                      <tbody>
                      <tr>
                        <td align=\"left\" style=\"font-size:0px;padding:10px 25px;word-break:break-word;\">
                          <div style=\"font-family:Open Sans, sans-serif;font-size:14px;font-weight:600;line-height:1;text-align:left;color:#35414A;\">${key}</div>
                        </td>
                      </tr>
                      <tr>
                        <td align=\"left\" style=\"font-size:0px;padding:10px 25px;padding-top:2px;word-break:break-word;\">
                          <div style=\"font-family:Open Sans, sans-serif;font-size:12px;line-height:1;text-align:left;color:#35414A;\">${date_c}</div>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </div>
                  <!--[if mso | IE]></td><td class=\"\" style=\"vertical-align:top;width:300px;\" ><![endif]-->
                  <div class=\"mj-column-per-50 mj-outlook-group-fix\" style=\"font-size:0px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:50%;\">
                    <table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" width=\"100%\">
                      <tbody>
                      <tr>
                        <td style=\"vertical-align:top;padding-top:13px;\">
                          <table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style width=\"100%\">
                            <tbody>
                            <tr>
                              <td align=\"right\" style=\"font-size:0px;padding:10px 25px;word-break:break-word;\">
                                <div style=\"font-family:Open Sans, sans-serif;font-size:13px;line-height:1;text-align:right;color:#35414A;\"><span style=\"background-color:#FFEBEF; border: 1px solid #FF4136; border-radius:36px; padding: 2px 12px; margin-top: 20px; white-space: nowrap\">
              Critical for ${elapsed_txt}
           </span></div>
                              </td>
                            </tr>
                            </tbody>
                          </table>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </div>
                  <!--[if mso | IE]></td></tr></table><![endif]-->
                </td>
              </tr>
              </tbody>
            </table>
          </div>
       "

   done <<<"$total_crit_alarms,"
fi

if [ -n "$edit_command_line" ]; then
    IFS='=' read -r edit_command line <<<"$edit_command_line"
fi

IFS='' read -r -d '' email_html_part <<EOF
Content-Type: text/html; encoding=${EMAIL_CHARSET}
Content-Disposition: inline
Content-Transfer-Encoding: 8bit

<!doctype html>
<html xmlns="http://www.w3.org/1999/xhtml" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office">
<head>
  <title>
  </title>
  <!--[if !mso]><!-->
  <meta http-equiv="X-UA-Compatible" content="IE=edge">
  <!--<![endif]-->
  <meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
  <meta name="viewport" content="width=device-width, initial-scale=1">
  <style type="text/css">
      #outlook a { padding:0; }
      body { margin:0;padding:0;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%; }
      table, td { border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt; }
      img { border:0;height:auto;line-height:100%; outline:none;text-decoration:none;-ms-interpolation-mode:bicubic; }
      p { display:block;margin:13px 0; }
  </style>
  <!--[if mso]>
  <xml>
    <o:OfficeDocumentSettings>
      <o:AllowPNG/>
      <o:PixelsPerInch>96</o:PixelsPerInch>
    </o:OfficeDocumentSettings>
  </xml>
  <![endif]-->
  <!--[if lte mso 11]>
  <style type="text/css">
    .mj-outlook-group-fix { width:100% !important; }
  </style>
  <![endif]-->
  <!--[if !mso]><!-->
  <link href="https://fonts.googleapis.com/css2?family=Open+Sans:wght@300;400;500;600;700&display=swap" rel="stylesheet" type="text/css">
  <link href="https://fonts.googleapis.com/css?family=Ubuntu:300,400,500,700" rel="stylesheet" type="text/css">
  <style type="text/css">
      @import url(https://fonts.googleapis.com/css2?family=Open+Sans:wght@300;400;500;600;700&display=swap);
      @import url(https://fonts.googleapis.com/css?family=Ubuntu:300,400,500,700);
  </style>
  <!--<![endif]-->
  <style type="text/css">
      @media only screen and (min-width:100px) {
          .mj-column-px-130 { width:130px !important; max-width: 130px; }
          .mj-column-per-50 { width:50% !important; max-width: 50%; }
          .mj-column-per-70 { width:70% !important; max-width: 70%; }
          .mj-column-per-30 { width:30% !important; max-width: 30%; }
          .mj-column-per-100 { width:100% !important; max-width: 100%; }
          .mj-column-px-66 { width:66px !important; max-width: 66px; }
          .mj-column-px-400 { width:400px !important; max-width: 400px; }
      }
  </style>
  <style type="text/css">
      @media only screen and (max-width:100px) {
          table.mj-full-width-mobile { width: 100% !important; }
          td.mj-full-width-mobile { width: auto !important; }
      }
  </style>
</head>
<body style="word-spacing:normal;">
<div class="svgbg" style="background-image: url('https://staging.netdata.cloud/static/email/img/isotype_600.png'); background-repeat: no-repeat; background-position: top center; background-size: 600px 192px;">
  <!--[if mso | IE]><table align="center" border="0" cellpadding="0" cellspacing="0" class="" style="width:600px;" width="600" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]-->
  <div style="margin:0px auto;max-width:600px;">
    <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%;">
      <tbody>
      <tr>
        <td style="direction:ltr;font-size:0px;padding:20px 0;padding-bottom:50px;padding-left:0;text-align:left;">
          <!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td class="" style="vertical-align:top;width:130px;" ><![endif]-->
          <div class="mj-column-px-130 mj-outlook-group-fix" style="font-size:0px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:130px;">
            <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="vertical-align:top;" width="100%">
              <tbody>
              <tr>
                <td align="center" style="font-size:0px;padding:10px 25px;padding-right:0;padding-left:0;word-break:break-word;">
                  <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:collapse;border-spacing:0px;">
                    <tbody>
                    <tr>
                      <td style="width:130px;">
                        <img alt="Netdata Logo" height="auto" src="https://app.netdata.cloud/static/email/img/full_logo.png" style="border:0;display:block;outline:none;text-decoration:none;height:auto;width:100%;font-size:13px;" width="130">
                      </td>
                    </tr>
                    </tbody>
                  </table>
                </td>
              </tr>
              </tbody>
            </table>
          </div>
          <!--[if mso | IE]></td><td class="" style="vertical-align:top;width:300px;" ><![endif]-->
          <div class="mj-column-per-50 mj-outlook-group-fix" style="font-size:0px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:50%;">
            <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%">
              <tbody>
              <tr>
                <td style="vertical-align:top;padding-top:4px;">
                  <table border="0" cellpadding="0" cellspacing="0" role="presentation" style width="100%">
                    <tbody>
                    <tr>
                      <td align="left" style="font-size:0px;padding:10px 25px;padding-left:10px;word-break:break-word;">
                        <div style="font-family:Open Sans, sans-serif;font-size:16px;line-height:1;text-align:left;color:#35414A;">Notification</div>
                      </td>
                    </tr>
                    </tbody>
                  </table>
                </td>
              </tr>
              </tbody>
            </table>
          </div>
          <!--[if mso | IE]></td></tr></table><![endif]-->
        </td>
      </tr>
      </tbody>
    </table>
  </div>
  <!--[if mso | IE]></td></tr></table><table align="center" border="0" cellpadding="0" cellspacing="0" class="no-collapse-outlook" style="width:600px;" width="600" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]-->
  <div class="no-collapse" style="border-collapse: initial; margin: 0px auto; border-radius: 4px; max-width: 600px;">
    <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%;border-radius:4px;">
      <tbody>
      <tr>
        <td style="border:1px solid ${border_color};direction:ltr;font-size:0px;padding:20px 0;text-align:center;">
          <!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td class="set-font-outlook" width="600px" ><table align="center" border="0" cellpadding="0" cellspacing="0" class="set-font-outlook" style="width:598px;" width="598" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]-->
          <div class="set-font" style="font-family: 'IBM Plex Sans', sans-serif; margin: 0px auto; max-width: 598px;">
            <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%;">
              <tbody>
              <tr>
                <td style="direction:ltr;font-size:0px;padding:20px 0;padding-bottom:0;padding-top:0;text-align:center;">
                  <!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td class="" style="vertical-align:top;width:418.6px;" ><![endif]-->
                  <div class="mj-column-per-70 mj-outlook-group-fix" style="font-size:0px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:70%;">
                    <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="vertical-align:top;" width="100%">
                      <tbody>
                      <tr>
                        <td align="left" style="font-size:0px;padding:10px 25px;padding-top:15px;word-break:break-word;">
                          <div style="font-family:Open Sans, sans-serif;font-size:20px;font-weight:700;line-height:1;text-align:left;color:#35414A;">${name}</div>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </div>
                  <!--[if mso | IE]></td><td class="" style="vertical-align:top;width:179.4px;" ><![endif]-->
                  <div class="mj-column-per-30 mj-outlook-group-fix" style="font-size:0px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:30%;">
                    <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="vertical-align:top;" width="100%">
                      <tbody>
                      <tr>
                        <td align="right" style="font-size:0px;padding:10px 25px;padding-right:25px;word-break:break-word;">
                          <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:collapse;border-spacing:0px;">
                            <tbody>
                            <tr>
                              <td style="width:100px;">
                                <img height="auto" src="${alarm_badge}" style="border:0;display:block;outline:none;text-decoration:none;height:auto;width:100%;font-size:13px;" width="100"/>
                              </td>
                            </tr>
                            </tbody>
                          </table>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </div>
                  <!--[if mso | IE]></td></tr></table><![endif]-->
                </td>
              </tr>
              </tbody>
            </table>
          </div>
          <!--[if mso | IE]></td></tr></table></td></tr><tr><td class="set-font-outlook" width="600px" ><table align="center" border="0" cellpadding="0" cellspacing="0" class="set-font-outlook" style="width:598px;" width="598" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]-->
          <div class="set-font" style="font-family: 'IBM Plex Sans', sans-serif; margin: 0px auto; max-width: 598px;">
            <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%;">
              <tbody>
              <tr>
                <td style="direction:ltr;font-size:0px;padding:0;text-align:center;">
                  <!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td class="" style="vertical-align:top;width:598px;" ><![endif]-->
                  <div class="mj-column-per-100 mj-outlook-group-fix" style="font-size:0px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:100%;">
                    <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="vertical-align:top;" width="100%">
                      <tbody>
                      <tr>
                        <td align="left" style="font-size:0px;padding:10px 25px;padding-top:0;word-break:break-word;">
                          <div style="font-family:IBM Plex Sans, sans-serif;font-size:16px;line-height:1;text-align:left;color:#35414A;">on ${host}</div>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </div>
                  <!--[if mso | IE]></td></tr></table><![endif]-->
                </td>
              </tr>
              </tbody>
            </table>
          </div>
          <!--[if mso | IE]></td></tr></table></td></tr><tr><td class="set-font-outlook" width="600px" ><table align="center" border="0" cellpadding="0" cellspacing="0" class="set-font-outlook" style="width:598px;" width="598" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]-->
          <div class="set-font" style="font-family: 'IBM Plex Sans', sans-serif; margin: 0px auto; max-width: 598px;">
            <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%;">
              <tbody>
              <tr>
                <td style="direction:ltr;font-size:0px;padding:20px 0;text-align:center;">
                  <!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td class="" style="vertical-align:top;width:598px;" ><![endif]-->
                  <div class="mj-column-per-100 mj-outlook-group-fix" style="font-size:0px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:100%;">
                    <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="vertical-align:top;" width="100%">
                      <tbody>
                      <tr>
                        <td align="left" style="font-size:0px;padding:10px 25px;padding-top:0;word-break:break-word;">
                          <div style="font-family:Open Sans, sans-serif;font-size:26px;font-weight:700;line-height:1;text-align:left;color:#35414A;"><span style="color: ${text_color}; font-size:26px; background: ${background_color}; padding:4px 24px; border-radius: 36px">${value_string}
            </span></div>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </div>
                  <!--[if mso | IE]></td></tr></table><![endif]-->
                </td>
              </tr>
              </tbody>
            </table>
          </div>
          <!--[if mso | IE]></td></tr></table></td></tr><tr><td class="set-font-outlook" width="600px" ><table align="center" border="0" cellpadding="0" cellspacing="0" class="set-font-outlook" style="width:598px;" width="598" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]-->
          <div class="set-font" style="font-family: 'IBM Plex Sans', sans-serif; margin: 0px auto; max-width: 598px;">
            <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%;">
              <tbody>
              <tr>
                <td style="direction:ltr;font-size:0px;padding:20px 0;padding-bottom:0;padding-top:0;text-align:center;">
                  <!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td class="" style="vertical-align:top;width:598px;" ><![endif]-->
                  <div class="mj-column-per-100 mj-outlook-group-fix" style="font-size:0px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:100%;">
                    <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="vertical-align:top;" width="100%">
                      <tbody>
                      <tr>
                        <td align="left" style="font-size:0px;padding:10px 25px;padding-top:0;word-break:break-word;">
                          <div style="font-family:Open Sans, sans-serif;font-size:16px;line-height:21px;text-align:left;color:#35414A;">Details: ${info}</div>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </div>
                  <!--[if mso | IE]></td></tr></table><![endif]-->
                </td>
              </tr>
              </tbody>
            </table>
          </div>
          <!--[if mso | IE]></td></tr></table></td></tr><tr><td class="set-font-outlook" width="600px" ><table align="center" border="0" cellpadding="0" cellspacing="0" class="set-font-outlook" style="width:598px;" width="598" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]-->
          <div class="set-font" style="font-family: 'IBM Plex Sans', sans-serif; margin: 0px auto; max-width: 598px;">
            <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%;">
              <tbody>
              <tr>
                <td style="direction:ltr;font-size:0px;padding:20px 0;padding-bottom:0;padding-top:0;text-align:center;">
                  <!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td class="" style="vertical-align:top;width:598px;" ><![endif]-->
                  <div class="mj-column-per-100 mj-outlook-group-fix" style="font-size:0px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:100%;">
                    <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="vertical-align:top;" width="100%">
                      <tbody>
                      <tr>
                        <td align="center" vertical-align="middle" style="font-size:0px;padding:10px 25px;word-break:break-word;">
                          <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:separate;width:100%;line-height:100%;">
                            <tr>
                              <td
                                align="center" bgcolor="${border_color}" role="presentation" style="border:none;border-radius:3px;cursor:auto;height:44px;background:${border_color};" valign="middle">
                                <p style="display:block;background:${border_color};color:#ffffff;font-size:13px;font-weight:600;line-height:44px;margin:0;text-decoration:none;text-transform:none;mso-padding-alt:0px;border-radius:3px;">
                                  <a href="${goto_url}" style="color: ${action_text_color}; text-decoration: none; width: 100%; display: inline-block">GO TO CHART</a>
                                </p>
                              </td>
                            </tr>
                          </table>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </div>
                  <!--[if mso | IE]></td></tr></table><![endif]-->
                </td>
              </tr>
              </tbody>
            </table>
          </div>
          <!--[if mso | IE]></td></tr></table></td></tr></table><![endif]-->
        </td>
      </tr>
      </tbody>
    </table>
  </div>
  <!--[if mso | IE]></td></tr></table><![endif]-->
  <div style="height:32px;line-height:32px;">&#8202;</div>
  <!--[if mso | IE]><table align="center" border="0" cellpadding="0" cellspacing="0" class="set-font-outlook" style="width:600px;" width="600" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]-->
  <div class="set-font" style="font-family: 'IBM Plex Sans', sans-serif; background: ${background_color}; background-color: ${background_color}; margin: 0px auto; border-radius: 4px; max-width: 600px;">
    <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:${background_color};background-color:${background_color};width:100%;border-radius:4px;">
      <tbody>
      <tr>
        <td style="direction:ltr;font-size:0px;padding:20px 0;text-align:center;">
          <!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td class="" style="vertical-align:top;width:600px;" ><![endif]-->
          <div class="mj-column-per-100 mj-outlook-group-fix" style="font-size:0px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:100%;">
            <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="vertical-align:top;" width="100%">
              <tbody>
              <tr>
                <td align="left" style="font-size:0px;padding:10px 25px;padding-bottom:6px;word-break:break-word;">
                  <div style="font-family:Open Sans, sans-serif;font-size:18px;line-height:1;text-align:left;color:#35414A;">Chart:
                    <span style="font-weight:700; font-size:20px">${chart}</span></div>
                </td>
              </tr>
              <tr>
                <td align="left" style="font-size:0px;padding:10px 25px;padding-top:0;word-break:break-word;">
                  <div style="font-family:Open Sans, sans-serif;font-size:18px;line-height:1;text-align:left;color:#35414A;">Family:
                    <span style="font-weight:700; font-size:20px">${family}</span></div>
                </td>
              </tr>
              <tr>
                <td align="left" style="font-size:0px;padding:10px 25px;padding-top:4px;word-break:break-word;">
                  <div style="font-family:Open Sans, sans-serif;font-size:14px;line-height:1;text-align:left;color:#35414A;">${rich_status_raised_for}</div>
                </td>
              </tr>
              <tr>
                <td align="center" style="font-size:0px;padding:10px 25px;word-break:break-word;">
                  <p style="border-top:solid 1px lightgrey;font-size:1px;margin:0px auto;width:100%;">
                  </p>
                  <!--[if mso | IE]><table align="center" border="0" cellpadding="0" cellspacing="0" style="border-top:solid 1px lightgrey;font-size:1px;margin:0px auto;width:550px;" role="presentation" width="550px" ><tr><td style="height:0;line-height:0;"> &nbsp;
            </td></tr></table><![endif]-->
                </td>
              </tr>
              <tr>
                <td align="left" style="font-size:0px;padding:10px 25px;padding-bottom:6px;word-break:break-word;">
                  <div style="font-family:Open Sans, sans-serif;font-size:16px;line-height:1;text-align:left;color:#35414A;">On
                    <span style="font-weight:600">${date}</span></div>
                </td>
              </tr>
              <tr>
                <td align="left" style="font-size:0px;padding:10px 25px;padding-top:0;word-break:break-word;">
                  <div style="font-family:Open Sans, sans-serif;font-size:16px;line-height:1;text-align:left;color:#35414A;">By:
                    <span style="font-weight:600">${host}</span></div>
                </td>
              </tr>
              <tr>
                <td align="left" style="font-size:0px;padding:10px 25px;padding-top:4px;word-break:break-word;">
                  <div style="font-family:Open Sans, sans-serif;font-size:14px;line-height:1;text-align:left;color:#35414A;">Global time:
                    <span style="font-weight:600">${date_utc}</span></div>
                </td>
              </tr>
              <tr>
                <td align="center" style="font-size:0px;padding:10px 25px;word-break:break-word;">
                  <p style="border-top:solid 1px lightgrey;font-size:1px;margin:0px auto;width:100%;">
                  </p>
                  <!--[if mso | IE]><table align="center" border="0" cellpadding="0" cellspacing="0" style="border-top:solid 1px lightgrey;font-size:1px;margin:0px auto;width:550px;" role="presentation" width="550px" ><tr><td style="height:0;line-height:0;"> &nbsp;
            </td></tr></table><![endif]-->
                </td>
              </tr>
              <tr>
                <td align="left" style="font-size:0px;padding:10px 25px;padding-bottom:6px;word-break:break-word;">
                  <div style="font-family:Open Sans, sans-serif;font-size:16px;line-height:1;text-align:left;color:#35414A;">Classification:
                    <span style="font-weight:600">${classification}</span></div>
                </td>
              </tr>
              <tr>
                <td align="left" style="font-size:0px;padding:10px 25px;padding-top:0;word-break:break-word;">
                  <div style="font-family:Open Sans, sans-serif;font-size:16px;line-height:1;text-align:left;color:#35414A;">Role:
                    <span style="font-weight:600">${roles}</span></div>
                </td>
              </tr>
              </tbody>
            </table>
          </div>
          <!--[if mso | IE]></td></tr></table><![endif]-->
        </td>
      </tr>
      </tbody>
    </table>
  </div>
  <!--[if mso | IE]></td></tr></table><table align="center" border="0" cellpadding="0" cellspacing="0" class="set-font-outlook" style="width:600px;" width="600" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]-->
  <div class="set-font" style="font-family: 'IBM Plex Sans', sans-serif; margin: 0px auto; max-width: 600px;">
    <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%;">
      <tbody>
      <tr>
        <td style="direction:ltr;font-size:0px;padding:20px 0;padding-left:25px;text-align:left;">
          <!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td class="" style="vertical-align:top;width:66px;" ><![endif]-->
          <div class="mj-column-px-66 mj-outlook-group-fix" style="font-size:0px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:66px;">
            <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%">
              <tbody>
              <tr>
                <td style="vertical-align:top;padding:0;">
                  <table border="0" cellpadding="0" cellspacing="0" role="presentation" style width="100%">
                    <tbody>
                    <tr>
                      <td align="left" style="font-size:0px;padding:10px 25px;padding-right:0;padding-left:0;word-break:break-word;">
                        <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:collapse;border-spacing:0px;">
                          <tbody>
                          <tr>
                            <td style="width:48px;">
                              <img height="auto" src="https://app.netdata.cloud/static/email/img/community_icon.png" style="border:0;display:block;outline:none;text-decoration:none;height:auto;width:100%;font-size:13px;" width="48">
                            </td>
                          </tr>
                          </tbody>
                        </table>
                      </td>
                    </tr>
                    </tbody>
                  </table>
                </td>
              </tr>
              </tbody>
            </table>
          </div>
          <!--[if mso | IE]></td><td align="left" class="" style="vertical-align:top;width:400px;" ><![endif]-->
          <div class="mj-column-px-400 mj-outlook-group-fix" style="font-size:0px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:400px;">
            <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%">
              <tbody>
              <tr>
                <td style="vertical-align:top;padding-left:0;">
                  <table border="0" cellpadding="0" cellspacing="0" role="presentation" style width="100%">
                    <tbody>
                    <tr>
                      <td align="left" style="font-size:0px;padding:10px 25px;padding-left:0;word-break:break-word;">
                        <div style="font-family:Open Sans, sans-serif;font-size:16px;font-weight:700;line-height:1;text-align:left;color:#35414A;">Want to know more about this alert?</div>
                      </td>
                    </tr>
                    <tr>
                      <td align="left" style="font-size:0px;padding:10px 25px;padding-left:0;word-break:break-word;">
                        <div style="font-family:Open Sans, sans-serif;font-size:14px;line-height:1.3;text-align:left;color:#35414A;">Discuss and troubleshoot with others on the Netdata <a href="https://community.netdata.cloud/" class="link" style="color: #00AB44; text-decoration: none;">community forums</a></div>
                      </td>
                    </tr>
                    </tbody>
                  </table>
                </td>
              </tr>
              </tbody>
            </table>
          </div>
          <!--[if mso | IE]></td></tr></table><![endif]-->
        </td>
      </tr>
      </tbody>
    </table>
  </div>
  <!--[if mso | IE]></td></tr></table><table align="center" border="0" cellpadding="0" cellspacing="0" class="set-font-outlook" style="width:600px;" width="600" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]-->
  <div class="set-font" style="font-family: 'IBM Plex Sans', sans-serif; margin: 0px auto; max-width: 600px;">
    <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%;">
      <tbody>
      <tr>
        <td style="direction:ltr;font-size:0px;padding:20px 0;padding-left:25px;text-align:left;">
          <!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td class="" style="vertical-align:top;width:66px;" ><![endif]-->
          <div class="mj-column-px-66 mj-outlook-group-fix" style="font-size:0px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:66px;">
            <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%">
              <tbody>
              <tr>
                <td style="vertical-align:top;padding:0;">
                  <table border="0" cellpadding="0" cellspacing="0" role="presentation" style width="100%">
                    <tbody>
                    <tr>
                      <td align="left" style="font-size:0px;padding:10px 25px;padding-right:0;padding-left:0;word-break:break-word;">
                        <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:collapse;border-spacing:0px;">
                          <tbody>
                          <tr>
                            <td style="width:48px;">
                              <img height="auto" src="https://app.netdata.cloud/static/email/img/configure_icon.png" style="border:0;display:block;outline:none;text-decoration:none;height:auto;width:100%;font-size:13px;" width="48">
                            </td>
                          </tr>
                          </tbody>
                        </table>
                      </td>
                    </tr>
                    </tbody>
                  </table>
                </td>
              </tr>
              </tbody>
            </table>
          </div>
          <!--[if mso | IE]></td><td align="left" class="" style="vertical-align:top;width:400px;" ><![endif]-->
          <div class="mj-column-px-400 mj-outlook-group-fix" style="font-size:0px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:400px;">
            <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%">
              <tbody>
              <tr>
                <td style="vertical-align:top;padding-left:0;">
                  <table border="0" cellpadding="0" cellspacing="0" role="presentation" style width="100%">
                    <tbody>
                    <tr>
                      <td align="left" style="font-size:0px;padding:10px 25px;padding-left:0;word-break:break-word;">
                        <div style="font-family:Open Sans, sans-serif;font-size:16px;font-weight:700;line-height:1;text-align:left;color:#35414A;">Need to configure this alert?</div>
                      </td>
                    </tr>
                    <tr>
                      <td align="left" style="font-size:0px;padding:10px 25px;padding-left:0;word-break:break-word;">
                        <div style="font-family:Open Sans, sans-serif;font-size:14px;line-height:1.3;text-align:left;color:#35414A;"><span style="color: #00AB44"><a href="https://learn.netdata.cloud/docs/agent/health/notifications#:~:text=To%20edit%20it%20on%20your,have%20one%20or%20more%20destinations" class="link" style="color: #00AB44; text-decoration: none;">Edit</a></span> this alert's configuration file by logging into $s_host and running the following command:</div>
                      </td>
                    </tr>
                    <tr>
                      <td align="left" style="font-size:0px;padding:10px 25px;padding-top:8px;padding-left:0;word-break:break-word;">
                        <div style="font-family:Open Sans, sans-serif;font-size:12px;line-height:1.3;text-align:left;color:#35414A;">${edit_command} <br>
                          The alarm to edit is at line {${line}}</div>
                      </td>
                    </tr>
                    </tbody>
                  </table>
                </td>
              </tr>
              </tbody>
            </table>
          </div>
          <!--[if mso | IE]></td></tr></table><![endif]-->
        </td>
      </tr>
      </tbody>
    </table>
  </div>
  <!--[if mso | IE]></td></tr></table><table align="center" border="0" cellpadding="0" cellspacing="0" class="history-wrapper-outlook" style="width:600px;" width="600" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]-->
  <div class="history-wrapper" style="background: #F7F8F8; background-color: #F7F8F8; margin: 0px auto; max-width: 100%;">
    <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#F7F8F8;background-color:#F7F8F8;width:100%;">
      <tbody>
      <tr>
        <td style="direction:ltr;font-size:0px;padding:0;padding-bottom:24px;text-align:center;">
          <!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td class="set-font-outlook" width="600px" ><table align="center" border="0" cellpadding="0" cellspacing="0" class="set-font-outlook" style="width:600px;" width="600" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]-->
          <div class="set-font" style="font-family: 'IBM Plex Sans', sans-serif; margin: 0px auto; max-width: 600px;">
            <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%;">
              <tbody>
              <tr>
                <td style="direction:ltr;font-size:0px;padding:20px 0;padding-bottom:12px;text-align:center;">
                  <!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td class="" style="vertical-align:top;width:600px;" ><![endif]-->
                  <div class="mj-column-per-100 mj-outlook-group-fix" style="font-size:0px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:100%;">
                    <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="vertical-align:top;" width="100%">
                      <tbody>
                      <tr>
                        <td align="left" style="font-size:0px;padding:10px 25px;word-break:break-word;">
                          <div style="font-family:Open Sans, sans-serif;font-size:16px;line-height:1;text-align:center;color:#35414A;">The node has
                            <span style="font-weight:600">${total_warnings} warning</span>
                            and
                            <span style="font-weight:600">${total_critical} critical</span>
                            additional active alert(s)</div>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </div>
                  <!--[if mso | IE]></td></tr></table><![endif]-->
                </td>
              </tr>
              </tbody>
            </table>
          </div>
          ${CRIT_ALARMS}
          ${WARN_ALARMS}
          <!--[if mso | IE]></td></tr></table></td></tr></table><![endif]-->
        </td>
      </tr>
      </tbody>
    </table>
  </div>
  <!--[if mso | IE]></td></tr></table><table align="center" border="0" cellpadding="0" cellspacing="0" class="set-font-outlook" style="width:600px;" width="600" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]-->
  <div class="set-font" style="font-family: 'IBM Plex Sans', sans-serif; margin: 0px auto; max-width: 600px;">
    <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%;">
      <tbody>
      <tr>
        <td style="direction:ltr;font-size:0px;padding:20px 0;text-align:center;">
          <!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td class="" style="vertical-align:top;width:600px;" ><![endif]-->
          <div class="mj-column-per-100 mj-outlook-group-fix" style="font-size:0px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:100%;">
            <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%">
              <tbody>
              <tr>
                <td style="vertical-align:top;padding-top:44px;padding-bottom:12px;">
                  <table border="0" cellpadding="0" cellspacing="0" role="presentation" style width="100%">
                    <tbody>
                    <tr>
                      <td align="left" style="font-size:0px;padding:10px 25px;padding-top:0;padding-bottom:0;word-break:break-word;">
                        <div style="font-family:Open Sans, sans-serif;font-size:13px;line-height:1;text-align:center;color:#35414A;">© Netdata 2021 - The real-time performance and health monitoring</div>
                      </td>
                    </tr>
                    </tbody>
                  </table>
                </td>
              </tr>
              </tbody>
            </table>
  </div>
          <!--[if mso | IE]></td></tr></table><![endif]-->
        </td>
      </tr>
      </tbody>
    </table>
  </div>
  <!--[if mso | IE]></td></tr></table><![endif]-->
</div>
</body>
</html>
EOF

send_email <<EOF
To: ${to_email}
Subject: ${html_email_subject}
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="multipart-boundary"
${email_thread_headers}

This is a MIME-encoded multipart message

--multipart-boundary
${email_plaintext_part}
--multipart-boundary
${email_html_part}
--multipart-boundary--
EOF

fi

SENT_EMAIL=$?

# -----------------------------------------------------------------------------
# send the EVENT to Dynatrace
send_dynatrace "${host}" "${chart}" "${name}"  "${status}"
SENT_DYNATRACE=$?

# -----------------------------------------------------------------------------
# send the EVENT to Stackpulse
send_stackpulse
SENT_STACKPULSE=$?

# -----------------------------------------------------------------------------
# send messages to Opsgenie
send_opsgenie
SENT_OPSGENIE=$?

# -----------------------------------------------------------------------------
# let netdata know
for state in "${SENT_EMAIL}" \
  "${SENT_PUSHOVER}" \
  "${SENT_TELEGRAM}" \
  "${SENT_SLACK}" \
  "${SENT_HANGOUTS}" \
  "${SENT_ROCKETCHAT}" \
  "${SENT_ALERTA}" \
  "${SENT_FLOCK}" \
  "${SENT_DISCORD}" \
  "${SENT_TWILIO}" \
  "${SENT_HIPCHAT}" \
  "${SENT_MESSAGEBIRD}" \
  "${SENT_KAVENEGAR}" \
  "${SENT_PUSHBULLET}" \
  "${SENT_KAFKA}" \
  "${SENT_PD}" \
  "${SENT_FLEEP}" \
  "${SENT_PROWL}" \
  "${SENT_CUSTOM}" \
  "${SENT_IRC}" \
  "${SENT_AWSSNS}" \
  "${SENT_MATRIX}" \
  "${SENT_SYSLOG}" \
  "${SENT_SMS}" \
  "${SENT_MSTEAMS}" \
  "${SENT_DYNATRACE}" \
  "${SENT_STACKPULSE}" \
  "${SENT_OPSGENIE}"; do
  if [ "${state}" -eq 0 ]; then
    # we sent something
    exit 0
  fi
done
# we did not send anything
exit 1