SlicingCrash.yaml 3.3 KB

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  1. name: ❌ Slicing Failed
  2. description: When you see the message Slicing failed with an unexpected error
  3. labels: ["Type: Bug", "Status: Triage", "Slicing Error :collision:"]
  4. body:
  5. - type: markdown
  6. attributes:
  7. value: |
  8. ### ✨Try our improved Cura 5.7✨
  9. Before filling out the report below, we want you to try the latest Cura 5.7.
  10. This version of Cura has become significantly more reliable and has an updated slicing engine that will automatically send a report to the Cura Team for analysis.
  11. #### [You can find the downloads here](https://github.com/Ultimaker/Cura/releases/latest) ####
  12. If you still encounter a crash you are still welcome to report the issue so we can use your model as a test case, you can find instructions on how to do that below.
  13. ### Project File
  14. **⚠️ Before you continue, we need your project file to troubleshoot a slicing crash.**
  15. It contains the printer and settings we need for troubleshooting.
  16. ![Alt Text](https://user-images.githubusercontent.com/40423138/240616958-5a9751f2-bd34-4808-9752-6fde2e27516e.gif)
  17. To save a project file go to File -> Save project.
  18. Please make sure to .zip your project file.
  19. For big files, you may need to use [WeTransfer](https://wetransfer.com/) or similar file-sharing sites.
  20. 🤔 Before you share, please think to yourself. Is this a model that can be shared?
  21. Unfortunately we cannot help if this file is missing.
  22. Do you have the project file? Than let's continue ⬇️
  23. ### Questions
  24. - type: input
  25. attributes:
  26. label: Cura Version
  27. placeholder: 5.6.0
  28. validations:
  29. required: true
  30. - type: markdown
  31. attributes:
  32. value: |
  33. We work hard on improving our slicing crashes. Our most recent release is 5.7.1.
  34. If you are not on the latest version of Cura, [you can download it here](https://github.com/Ultimaker/Cura/releases/latest)
  35. - type: input
  36. attributes:
  37. label: Operating System
  38. description: Information about the operating system the issue occurs on. Include at least the operating system and maybe GPU.
  39. placeholder: Windows 11 / MacOS Catalina / MX Linux
  40. validations:
  41. required: true
  42. - type: input
  43. attributes:
  44. label: Printer
  45. description: Which printer was selected in Cura?
  46. validations:
  47. required: true
  48. - type: input
  49. attributes:
  50. label: Name abnormal settings
  51. description: Are there any settings that you might have changed that caused the crash? Does your model slice when you select the default profiles?
  52. placeholder:
  53. validations:
  54. - type: input
  55. attributes:
  56. label: Describe model location
  57. description: Does your model slice if you rotate the model 90 degrees or if you move it away from the center of the buildplate?
  58. placeholder:
  59. validations:
  60. - type: input
  61. attributes:
  62. label: Describe your model
  63. description: Have you sliced your model succesfully before? Is it watertight? Have you tried doing a quick [Mesh Fix with the Meshtools Plugin](https://marketplace.ultimaker.com/app/cura/plugins/fieldofview/MeshTools)?
  64. validations:
  65. required: true
  66. - type: textarea
  67. attributes:
  68. label: Add your .zip here ⬇️
  69. description: You can add the zip file and additional information that is relevant to the issue in the comments below.
  70. validations:
  71. required: true