SlicingCrash.yaml 2.8 KB

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  1. name: ❌ Slicing Failed
  2. description: When you see the message Slicing failed with an unexpected error
  3. labels: ["Type: Bug", "Status: Triage", "Slicing Error :collision:"]
  4. body:
  5. - type: markdown
  6. attributes:
  7. value: |
  8. ### Project File
  9. **⚠️ Before you continue, we need your project file to troubleshoot a slicing crash.**
  10. It contains the printer and settings we need for troubleshooting.
  11. ![Alt Text](https://user-images.githubusercontent.com/40423138/240616958-5a9751f2-bd34-4808-9752-6fde2e27516e.gif)
  12. To save a project file go to File -> Save project.
  13. Please make sure to .zip your project file.
  14. For big files, you may need to use [WeTransfer](https://wetransfer.com/) or similar file-sharing sites.
  15. 🤔 Before you share, please think to yourself. Is this a model that can be shared?
  16. Unfortunately we cannot help if this file is missing.
  17. Do you have the project file? Than let's continue ⬇️
  18. ### Questions
  19. - type: input
  20. attributes:
  21. label: Cura Version
  22. placeholder: 5.3.1
  23. validations:
  24. required: true
  25. - type: markdown
  26. attributes:
  27. value: |
  28. We work hard on improving our slicing crashes. Our most recent release is 5.3.1.
  29. If you are not on the latest version of Cura, [you can download it here](https://github.com/Ultimaker/Cura/releases/tag/5.3.1)
  30. - type: input
  31. attributes:
  32. label: Operating System
  33. description: Information about the operating system the issue occurs on. Include at least the operating system and maybe GPU.
  34. placeholder: Windows 11 / MacOS Catalina / MX Linux
  35. validations:
  36. required: true
  37. - type: input
  38. attributes:
  39. label: Printer
  40. description: Which printer was selected in Cura?
  41. validations:
  42. required: true
  43. - type: input
  44. attributes:
  45. label: Name abnormal settings
  46. description: Are there any settings that you might have changed that caused the crash? Does your model slice when you select the default profiles?
  47. placeholder:
  48. validations:
  49. - type: input
  50. attributes:
  51. label: Describe model location
  52. description: Does your model slice if you rotate the model 90 degrees or if you move it away from the center of the buildplate?
  53. placeholder:
  54. validations:
  55. - type: input
  56. attributes:
  57. label: Describe your model
  58. description: Have you sliced your model succesfully before? Is it watertight? Have you tried doing a quick [Mesh Fix with the Meshtools Plugin](https://marketplace.ultimaker.com/app/cura/plugins/fieldofview/MeshTools)?
  59. validations:
  60. required: true
  61. - type: textarea
  62. attributes:
  63. label: Add your .zip here ⬇️
  64. description: You can add the zip file and additional information that is relevant to the issue in the comments below.
  65. validations:
  66. required: true