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- name: ❌ Slicing Failed
- description: When you see the message Slicing failed with an unexpected error
- labels: ["Type: Bug", "Status: Triage", "Slicing Error :collision:"]
- body:
- - type: markdown
- attributes:
- value: |
- ### Project File
- **⚠️ Before you continue, we need your project file to troubleshoot a slicing crash.**
- It contains the printer and settings we need for troubleshooting.
-
- ![Alt Text](https://user-images.githubusercontent.com/40423138/240616958-5a9751f2-bd34-4808-9752-6fde2e27516e.gif)
-
- To save a project file go to File -> Save project.
- Please make sure to .zip your project file.
- For big files, you may need to use [WeTransfer](https://wetransfer.com/) or similar file-sharing sites.
-
- 🤔 Before you share, please think to yourself. Is this a model that can be shared?
- Unfortunately we cannot help if this file is missing.
- Do you have the project file? Than let's continue ⬇️
- ### Questions
- - type: input
- attributes:
- label: Cura Version
- placeholder: 5.6.0
- validations:
- required: true
- - type: markdown
- attributes:
- value: |
- We work hard on improving our slicing crashes. Our most recent release is 5.6.0.
- If you are not on the latest version of Cura, [you can download it here](https://github.com/Ultimaker/Cura/releases/latest)
- - type: input
- attributes:
- label: Operating System
- description: Information about the operating system the issue occurs on. Include at least the operating system and maybe GPU.
- placeholder: Windows 11 / MacOS Catalina / MX Linux
- validations:
- required: true
- - type: input
- attributes:
- label: Printer
- description: Which printer was selected in Cura?
- validations:
- required: true
- - type: input
- attributes:
- label: Name abnormal settings
- description: Are there any settings that you might have changed that caused the crash? Does your model slice when you select the default profiles?
- placeholder:
- validations:
- - type: input
- attributes:
- label: Describe model location
- description: Does your model slice if you rotate the model 90 degrees or if you move it away from the center of the buildplate?
- placeholder:
- validations:
- - type: input
- attributes:
- label: Describe your model
- description: Have you sliced your model succesfully before? Is it watertight? Have you tried doing a quick [Mesh Fix with the Meshtools Plugin](https://marketplace.ultimaker.com/app/cura/plugins/fieldofview/MeshTools)?
- validations:
- required: true
- - type: textarea
- attributes:
- label: Add your .zip here ⬇️
- description: You can add the zip file and additional information that is relevant to the issue in the comments below.
- validations:
- required: true
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