SlicingCrash.yaml 3.4 KB

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  1. name: ❌ Slicing Failed
  2. description: When you see the message Slicing failed with an unexpected error
  3. labels: ["Type: Bug", "Status: Triage", "Slicing Error :collision:"]
  4. body:
  5. - type: markdown
  6. attributes:
  7. value: |
  8. ### 💥 Slicing Crash Analysis Tool 💥
  9. We are taking steps to analyze an increase in reported crashes more systematically. We'll need some help with that. 😇
  10. Before filling out the report below, we want you to try a special Cura 5.7 Alpha.
  11. This version of Cura has an updated slicing engine that will automatically send a report to the Cura Team for analysis.
  12. #### [You can find the downloads here](https://github.com/Ultimaker/Cura/discussions/18080) ####
  13. If you still encounter a crash you are still welcome to report the issue so we can use your model as a test case, you can find instructions on how to do that below.
  14. ### Project File
  15. **⚠️ Before you continue, we need your project file to troubleshoot a slicing crash.**
  16. It contains the printer and settings we need for troubleshooting.
  17. ![Alt Text](https://user-images.githubusercontent.com/40423138/240616958-5a9751f2-bd34-4808-9752-6fde2e27516e.gif)
  18. To save a project file go to File -> Save project.
  19. Please make sure to .zip your project file.
  20. For big files, you may need to use [WeTransfer](https://wetransfer.com/) or similar file-sharing sites.
  21. 🤔 Before you share, please think to yourself. Is this a model that can be shared?
  22. Unfortunately we cannot help if this file is missing.
  23. Do you have the project file? Than let's continue ⬇️
  24. ### Questions
  25. - type: input
  26. attributes:
  27. label: Cura Version
  28. placeholder: 5.6.0
  29. validations:
  30. required: true
  31. - type: markdown
  32. attributes:
  33. value: |
  34. We work hard on improving our slicing crashes. Our most recent release is 5.6.0.
  35. If you are not on the latest version of Cura, [you can download it here](https://github.com/Ultimaker/Cura/releases/latest)
  36. - type: input
  37. attributes:
  38. label: Operating System
  39. description: Information about the operating system the issue occurs on. Include at least the operating system and maybe GPU.
  40. placeholder: Windows 11 / MacOS Catalina / MX Linux
  41. validations:
  42. required: true
  43. - type: input
  44. attributes:
  45. label: Printer
  46. description: Which printer was selected in Cura?
  47. validations:
  48. required: true
  49. - type: input
  50. attributes:
  51. label: Name abnormal settings
  52. description: Are there any settings that you might have changed that caused the crash? Does your model slice when you select the default profiles?
  53. placeholder:
  54. validations:
  55. - type: input
  56. attributes:
  57. label: Describe model location
  58. description: Does your model slice if you rotate the model 90 degrees or if you move it away from the center of the buildplate?
  59. placeholder:
  60. validations:
  61. - type: input
  62. attributes:
  63. label: Describe your model
  64. description: Have you sliced your model succesfully before? Is it watertight? Have you tried doing a quick [Mesh Fix with the Meshtools Plugin](https://marketplace.ultimaker.com/app/cura/plugins/fieldofview/MeshTools)?
  65. validations:
  66. required: true
  67. - type: textarea
  68. attributes:
  69. label: Add your .zip here ⬇️
  70. description: You can add the zip file and additional information that is relevant to the issue in the comments below.
  71. validations:
  72. required: true